Sylvester Johnson
Port St Lucie,FL
Summary
Proven Service Advisor with a track record of fostering customer loyalty and enhancing operational efficiency at Toyota Jamaica Limited. Expert in vehicle assessment and renowned for a goal-oriented mindset, I excel in elevating customer satisfaction and meeting sales quotas through adept account management and product training. Achieved a significant increase in repeat business by mastering warranty claims process management.
Overview
33
33
years of professional experience
Work History
Service Advisor
Ford
Ford Pierce, FL
10.2021 - 12.2021
- Service Booker
- Support team members to drive growth and development.
- Delivering vehicle to customers
Master Toyota Service Advisor
Toyota Jamaica Limited
Kingston, Jamaica
10.1988 - 10.2020
coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Promoted high customer satisfaction by resolving problems with knowledge and friendly service.
Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
developed strong relationships with customers by providing exceptional customer service.
Adhered to all safety regulations while performing vehicle inspections or service procedures.
developed and maintained strong relationships with customers to ensure repeat business.
Education
High School Diploma -
Excelsior High School
Jamaica06-1982
Skills
- Vehicle assessment
- Bill preparation
- Goal-oriented mindset
- Account management
- Product training
- Warranty claims process management
Affiliations
- Multi Task
- Cartoonist
- Graphics Artist
- Sign Language interpeter
Accomplishments
- Completed 4 years of service advisor training to achieve my Toyota Master Certification
- TSA 21 and TSA 22 Certification
- Multiple awards for excellent service.
- 3rd prize winner artist represented Jamaica in OAS (Organization States of America)
- Passed with credit in General Certificate of Education
- Third consecutive art winner in a row school art competition
- Second place winner in
Timeline
Service Advisor
Ford
10.2021 - 12.2021
Master Toyota Service Advisor
Toyota Jamaica Limited
10.1988 - 10.2020
High School Diploma -
Excelsior High School
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