Sylvester Rawlings
Salado,TX
Summary
Accomplished Store Manager with a proven track record at Discount Tire Company, enhancing operational efficiency and customer satisfaction through expert inventory management and employee development. Skilled in POS systems and fostering team collaboration, significantly improved service standards and sales outcomes.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Discount Tire Company
2007.03 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved monthly sales goals ranging from $700,000 to $950,000.
- Achieved daily sales records ranging from $48,000 to $52,000.
Education
High School Diploma -
Killeen High School
Killeen, TXSkills
- Store Merchandising
- Talent Recruitment
- Project Management
- Retail Inventory Management
- POS Systems
- Personnel development
- Employee Training
- Report Generation
- Customer Service Management
- Partnership Building
- Loss Prevention
- Documentation And Reporting
Timeline
Store Manager
Discount Tire Company
2007.03 - Current
High School Diploma -
Killeen High School
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