SYLVIA CHRZANOWSKI
Gurnee,IL
Summary
Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives. Tech-savvy with proficiency in Microsoft Office, SAP, Workday, Looker, UKG Pro, Oracle (Peoplesoft), Taleo, and Kronos. Fluent in Polish and Spanish. Bringing 10+ years of experience in field, and ready to take on a challenging, growth-oriented role with Lanter.
Overview
11
11
years of professional experience
Work History
General Manager
GoPuff
Chicago, IL
04.2021 - 10.2025
- Organized and led marketing campaigns for the district- managed budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained and mentored new General Managers for District and helped develop associates for internal promotions.
- Worked with Territory Launch, Facilities, Field Operations, Finance, and Compliance Teams to facilitate with new site launches in Illinois, Iowa, Tennessee, Illinois and Wisconsin.
- Maintained proper product levels and inventory controls for merchandise and organized warehouse to facilitate effective packing and stock rotation, leading to a 2.9 minute P90 Prebin, a 0.6% count defect YTD, and a reduction in overall labor and damage costs.
District Manager
Public Storage
Chicagoland , Illinois
04.2018 - 03.2020
- Drove sales for 12 stores in district, generating 2.5% increase in occupancy and 4.5% increase in revenue.
- Regional People and Culture Captain- Decreased turnover rate from 40% to 5% by creating and implementing performance incentive programs, improving interview and hiring processes, creating monthly meetings and chat sessions with employees.
- Improved operational standards, personnel moves, and merchandising strategies.
- Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
Executive Team Leader
Target
Palatine, IL
11.2016 - 02.2018
- Oversaw all operations and key financial metrics in store with $45 million in annual sales.
- Directly responsible for development and performance management of 3 Senior Team Leaders (Assistant Store Managers), 6 Team Leaders (Department Managers) and 200-250 Team Members.
- Directed all merchandising, operational and personnel functions.
- Drove store to number 1 of 72 in group in loyalty sales over last year
- Improved Gross Margin YTD by 1.5%
Executive Team Leader
Target
Wheeling, IL
05.2015 - 11.2016
- Led a shortage awareness culture by coordinating comprehensive action plans that focus on store operational gaps and top shortage areas, and by holding leadership accountable for compliance with company security best practices and programs.
- Increased store profitability by reducing overall shortage by $500,000.
- Managed security team through a drives-for-results mentality in identification, investigation and resolution of internal and external theft and fraud.
- Was responsible for creating a safe working environment for team members and safe experience for our guests by ensuring adherence to OSHA laws and company safe & secure policies.
- Managed business by inspiring teams to maintain a guest-first environment to drive profitable sales, while quickly identifying and delegating solutions to any in-stock, presentation, pricing or signing issues.
Guest Service Team Leader
Target
Gurnee, IL
07.2014 - 05.2015
- Met all customer call guidelines including service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team of 150; managed productivity and work flow to exceed quality service goals.
- Led store to #1 of 72 stores in loyalty metrics.
Education
Bachelor of Arts - Economics, Political Science, Spanish
University of Illinois
Chicago, IL2014
Skills
- Staff Development and Management
- Financial Reporting
- Sales
- Training Programs
- Inventory Maintenance and Control
- Store Operations
- Customer Service
- Marketing Campaigns
- Business Operations
- Employee Retention
Timeline
General Manager
GoPuff
04.2021 - 10.2025
District Manager
Public Storage
04.2018 - 03.2020
Executive Team Leader
Target
11.2016 - 02.2018
Executive Team Leader
Target
05.2015 - 11.2016
Guest Service Team Leader
Target
07.2014 - 05.2015
Bachelor of Arts - Economics, Political Science, Spanish
University of Illinois