Sylvia Erazo

Work History

Practice Coordinator

Tufts Medical Center

03.2020 - Current

Enhanced patient experience by streamlining appointment scheduling and follow-up procedures..
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Send out weekly schedule to the Lawrence team as well as records.
Scan records into Epic for our team to review before the date of service.
Call patient's with follow up appointments if needed.
Check in and check out, if needed in the front desk.
Schedule appointments for patients in out Boston location.
Scan in ultrasound reports into Epic for patients being seen that day, that way if we need to schedule any specialties we have report in hand.

Office Clerk

Thermal Circuits

01.2017 - 02.2020

Maintained organized files and stocked supplies to support team needs and maximize performance.
Checked hours with staff and approved them/
Was putting in training records for all new team members coming in.
Training new employee that started and giving them a tour of company as well talk to them about our rules and policies.
Did inventory everyday and reported to the manager.
During downtime in office, went out to the production floor to help out in anyway in order to help push production a bit more.
Informed and supported business leaders through consistent communication and administrative support duties.

Medical Assistant Intern

East Boston Neighborhood Health Center-Specialties

12.2019 - 01.2020

Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Obtained client medical history, medication information, symptoms, and allergies.
Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Welcomed patients and inquired about wellbeing since last treatment.
Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Did reminder calls to patient that day before and confirm that they will be coming.

Barita

Caffe Nero

04.2016 - 01.2018

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Conducted regular quality control checks to uphold highest standards of food and beverage service.
Used POS system to accurately enter orders and process payments.
Followed exact recipes for mixing and preparing beverage and food items.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cashier

Aun Bon Pain

06.2015 - 04.2016

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Increased sales of promotional items by informing customers about current offers.
Facilitated smoother checkout process, trained new employees on POS systems.

Summary

Overview

Work History

Practice Coordinator

Office Clerk

Medical Assistant Intern

Barita

Cashier

Education

Certified Medical Assistant - Medical Assistant

High School Diploma -

Skills

Certification

Languages

Timeline

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