Sylvia Garcia
Houston,TX
Summary
National account director with expertise in contract negotiation, market analysis, and sales strategy. Drives growth and improves profitability through budget oversight and customer relationship management.
Overview
1
1
Language
11
11
years of professional experience
Work History
National Account Director
Corporate Care
Houston, Texas
12.2018 - Current
- Managed contract negotiations with key national accounts to ensure compliance and satisfaction.
- Fostered strong relationships with clients through regular communication and support services.
- Developed and significantly grew the assigned territory using strong engagement and marketing skills.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Monitored trends in customer industries and marketplaces to shape sales methods.
- Attended trade shows, conferences, and other events related to national accounts development.
- Resolved client issues by coordinating resources across departments for timely solutions.
- Established reporting systems to track account performance and client feedback effectively.
Regional Area Manager
Picerne Development
Houston, Texas
12.2015 - 12.2018
- Managed regional operations for multiple residential development projects.
- Coached area managers on methods of improving efficiency and increasing productivity.
- Implemented training programs for on-site staff to improve performance.
- Created reports to analyze regional performance metrics, identifying trends in revenue, profits, and expenses.
- Collaborated with contractors to ensure quality and timely project delivery.
- Coordinated site inspections to ensure compliance with safety regulations and mitigate risks.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints quickly in order to maintain high levels of satisfaction.
- Delegated tasks to staff while setting clear priorities and goals to align team efforts.
- Drafted annual budget proposals based on projected needs of the region's operations.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
Education
MBA -
University of Phoenix
Tempe, AZ06-2017
Bachelor of Arts - Business Administration And Management
Prairie View A&M University
Prairie View, TX06-2012
Skills
- Contract negotiation
- Sales strategy
- Account management
- Sales forecasting
- Market analysis
- Budget oversight
- Customer relationship management
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
National Account Director
Corporate Care
12.2018 - Current
Regional Area Manager
Picerne Development
12.2015 - 12.2018
MBA -
University of Phoenix
Bachelor of Arts - Business Administration And Management
Prairie View A&M University