Sylvia Gonzalez
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
Work History
Front and Back Office Medical Assistant
Bay Area Foot Care
Pleasanton, CA
11.2020 - Current
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Posted payments and charges to patient accounts and participated in billing processes.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Collected deductibles and copays to post money to patient accounts.
Certified Medical Assistant/Referral Coordinator
Wahid Medical Corp
Patterson, California
09.2019 - 11.2020
- In the family practice clinic I was responsible for front office, back office and referral coordinator
- I would triage calls schedule appointment for patient for in clinic appointment or telehealth appointment
- I was responsible to room patient take manual vitals, triage the visit and chief complaint and vitals and get visit note ready for provider in our EMR system Ipatient Care
- I am the main Spanish translator for the 3 providers in the clinic
- I administered vaccines to all age group, therapeutic injections for pain, allergies, testosterone, B12, flu shots for all age group, ran urinalysis, HCG, Hemoglobin AlC, PT/INR, wound care, injury ace wraps, walking boots, and finger and hand brace measurements on patients
- Assist providers in procedures and set up trays with instruments ran autoclave and cleaned instruments
- Was the main CMA to do COVID testing swabbing and rapid testing
- Processed all referrals in the clinic for all providers to see specialty clinics including interventional radiology, blood transfusions, oncology, epidural injections and trained interns and new employees.
Home Health Aide
Home Support Services
Tracy, California
06.2007 - 06.2020
- Collected and recorded patient's blood pressure, pulse, temperature, and oxygen saturations
- Helped patient's with their ADLS light cleaning, cooking healthy meals according to their health plan like diabetic and heart healthy
- Liaised between doctors and patient's about their plan of care including new symptoms and chronic conditions
- Helped patient with their daily hygiene tasks including bathing, dressing, dental cleaning, and medication reminders and administration
- Most patient's I worked with were bed written, in hospice care or diagnosed with Dementia or Alzheimer's and a variety of patient's
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
Education
American College Consortium
Diploma - undefined
Institute For Business and Technology
High school diploma - undefined
SAS
Skills
- Multitasking and Prioritization
- Medication Administration
- Appointment Scheduling
- Operating EKG Equipment
- Clear Communication
- Patient Relations
- Data Entry
- Flexibility and Adaptability
- Venipuncture Expertise
- Electronic Charting
- Treatment Room Preparation
Languages
Spanish
Native or Bilingual
Timeline
Front and Back Office Medical Assistant
Bay Area Foot Care
11.2020 - Current
Certified Medical Assistant/Referral Coordinator
Wahid Medical Corp
09.2019 - 11.2020
Home Health Aide
Home Support Services
06.2007 - 06.2020
American College Consortium
Diploma - undefined
Institute For Business and Technology
High school diploma - undefined
SAS