Sylvia Guzman

• Engaged customers to identify needs, resolve issues, and provide product information.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

Monitored trailer arrivals to ensure timely delivery and maintain service standards.

Utilized ServiceNow, Tableau, and Driver Hub to enhance workflow efficiency.

Experienced in Will Calls, and Hot Shots.

• Managed office clerical functions using word processing, email, and office machines to ensure smooth daily operations.
• Streamlined filing systems for confidential documents to enhance retrieval efficiency.
• Verified the accuracy of all paperwork prior to submission for processing.
• Provided courteous phone support, contributing to positive customer interactions.

• Anticipated customer needs and provided support, enhancing overall service experience.
• Resolved service and billing complaints by adjusting bills and processing refunds promptly.
• Tracked orders from initiation to delivery, ensuring timely fulfillment and customer satisfaction.

• Recorded customer orders accurately using cash register and point-of-sale system to ensure efficient service.
• Communicated customer allergies and special requests to kitchen staff to ensure food safety and satisfaction.
• Maintained up-to-date knowledge of menu items, garnishes, and preparation methods to enhance customer experience.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to identify service needs and entered information accurately into electronic systems.
• Engaged in conversations with customers to clarify needs, resolve issues, and provide accurate product information.

• Engaged with children on an individual basis to build positive, trusting relationships.
• Controlled classroom environments with clear rules and positive reinforcement techniques to foster a supportive learning atmosphere.
• Participated in workshops, training, and conferences to enhance educational skills, contributing to improved classroom engagement.

• Consulted with customers to effectively resolve service and billing issues, ensuring a positive experience.
• Assisted customers with payments and established payment plans, facilitating account recovery and financial management.
• Answered customer inquiries, providing accurate information on products and services to enhance satisfaction.