Sylvia Hinojosa
Edinburg,PA
Summary
Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Motivated Medical Office Manager with extensive clerical and supervisory experience. Boosts performance by utilizing quality recruiting, hiring and training techniques, creating productive teams. Team leader supervises daily operations and coordinates administrative meetings. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
STM Primary Care Clinic
Edinburg , Texas
2017.02 - 2023.01
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Maintained and managed filing, chart keeping and organizational systems for practice.
Medical Office Manager
Klenz & Flores, M.D.
McAllen , TX
2006.04 - 2016.05
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Coordinated logistics for internal and external staff meetings and conferences.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Monitored office supplies to replenish needed inventory before depletion.
Accounting Bookkeeper
M.Elizabeth Klenz, M.D.
McAllen , TX
2012.11 - 12/20/22
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Checked postings and documents for correctness, accuracy and proper coding.
Education
Pan American University
Edinburg, TXSkills
- EMR Software
- Reception Management
- Attention to Detail
- Patient Registration
- Medical Practice Operations
- Strong Work Ethic
- Team Leadership
- Insurance Eligibility and Verification
- Conflict Resolution
- Billing Processes
- Team Supervision
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Office Manager
STM Primary Care Clinic
2017.02 - 2023.01
Accounting Bookkeeper
M.Elizabeth Klenz, M.D.
2012.11 - 12/20/22
Medical Office Manager
Klenz & Flores, M.D.
2006.04 - 2016.05
Pan American University
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