Sylvia Lorena Vega Montejo
San Francisco,CA
Summary
Qualified Patient Care Specialist with solid background in providing compassionate patient care. Proven ability to support clinical teams and enhance patient satisfaction through effective communication and attention to detail. Demonstrated empathy and critical thinking in fast-paced healthcare environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
SH MEDICAL
San Francisco, CA
08.2018 - Current
- Greeted and checked in patients, ensuring a positive and welcoming experience
- Registering patients for there appointments for ENT patients Speech pathology patients, Physical therapy patients, audiograms patients , VNG patients and acupuncture patients and checking them out .
- Collecting all documents needed Demographics and Hipaa, health history forms. Updating information on there charts. Insurance cards, Contacting Insurances for eligibility Maintained knowledge of various insurance plans accepted by the clinic
- Scheduling upcoming appointments for next visits for ENT , Audiograms , Speech pathology and PT and acupuncture and Laser treatments.
- Collecting copays and outstanding balances on patient accounts.Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
- Assisting the Specialists in translating for spanish speaking patients
- Trained new front desk personnel on office procedures, systems, and protocols
- Ensured waiting area cleanliness by regularly tidying up magazines/books/toys etc
Case Manager
Arriba Juntos
San Francisco, CA
02.2015 - 08.2019
- Coordinated care plans for diverse client populations, ensuring alignment with individual needs and goals.
- Doing Intake interviews for potential clients. Receiving proper documentation for eligibility for the program OEWD making copies of proper documentation of California ID or Drivers License or US Passport, SSN, birth certificates for Workforce Investment Act (WIA) and income eligibility and Data Processing into Workforce central Data Base
- Developed and maintained collaborative relationships with community resources and stakeholders such as Long term care facility Laurel Heights, Little Sisters of the Poor, CPMC.
- San Francisco Health Care Rehabilitation, Eden Villa, Nurses Next door, Central Gardens
- Trained and mentored junior staff on case management best practices and compliance standards.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Certified Nursing Assistant
Kentfield Hospital
San Francisco, CA
07.2016 - 08.2018
- Provided compassionate care and support to patients, ensuring comfort and well-being.
- Assisted nursing staff with daily patient activities, promoting independence and dignity.
- Maintained accurate patient records and documentation, enhancing communication between healthcare teams.
- Monitored vital signs and reported changes to nursing staff, contributing to timely interventions.
- Trained new staff on best practices for patient care and safety protocols, fostering a collaborative environment.
- Implemented infection control procedures, improving overall health standards within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Fraud Prevention Specialist
Wells Fargo
Concord, CA
07.2011 - 10.2014
- Fraud Specialist duties, Answering Inbound calls as well as making outbound calls.
- Reviewing customer accounts for possible fraud, closing accounts, opening accounts and updating information on customers accounts. taking payments on monthly payments or owed balances.
- Assisting customers in English and Spanish updating Customers files with any changes in their personal information.
- Assisting relay calls(Deaf clients)
- Developed and executed comprehensive training programs for new hires, significantly improving team knowledge and efficiency.
- Contacted customers directly to notify of fraudulent activity and minimize impacts. Blocking credit card and bank accounts until we verified with customers that they were valid transactions.
Education
Certified Nursing Assistant/ Homecare Aide -
Arriba Juntos
San Francisco, CA09-2014
fashion merchandising and designing
Academy of Art
San Francisco, CA10-2012
High School Diploma -
Independence Highschool
San Francisco, CA06-1996
Skills
- Patient confidentiality
- Time management
- Teamwork and collaboration
- Willingness to learn
- Problem-solving abilities
- Adaptability and flexibility
- Verbal and written communication
- Clinical documentation
- Certified nursing assistant (CNA)
- Goal setting
- Professionalism
- Task prioritization
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Full Professional
Timeline
Patient Care Specialist
SH MEDICAL
08.2018 - Current
Certified Nursing Assistant
Kentfield Hospital
07.2016 - 08.2018
Case Manager
Arriba Juntos
02.2015 - 08.2019
Fraud Prevention Specialist
Wells Fargo
07.2011 - 10.2014
fashion merchandising and designing
Academy of Art
Certified Nursing Assistant/ Homecare Aide -
Arriba Juntos
High School Diploma -
Independence Highschool