Sylvia Luis
Santa Monica
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
UCLA
03.2023 - Current
- Maintain the confidentiality and security of patient medical records in compliance with healthcare privacy standards.
- Process and manage administrative tasks while supporting daily office operations in a fast-paced healthcare environment.
- Apply knowledge of third-party insurance providers, government healthcare programs, and other sponsoring agencies to assist with administrative processes.
- Utilize medical terminology accurately when handling patient documentation, scheduling, and communication.
- Coordinate records and documentation while ensuring accuracy, organization, and attention to detail.
- Provide professional administrative support to healthcare staff and contribute to efficient patient service delivery.
Administrative Assistant
Safeway Media Coating INC.
11.2017 - 03.2023
- Built and maintained strong client relationships through professional phone and email communication.
- Prepared service estimates, generated invoices, processed billing, and managed payment transactions with accuracy.
- Organized and maintained client files, records, and documentation to ensure efficient recordkeeping and easy retrieval.
- Coordinated client orders and tracked project information throughout the service process.
- Performed a wide range of administrative and office support duties in a fast-paced business environment.
- Maintained accurate records while providing excellent customer service and administrative support.
Sales Associate
Macy’s
06.2015 - 11.2017
- Delivered exceptional customer service by assisting customers with product selection, purchases, and inquiries.
- Utilized Macy's point-of-sale (POS) systems and company procedures to process transactions accurately and efficiently.
- Maintained a professional, positive, and customer-focused attitude while representing the company's commitment to excellent service.
- Supported daily sales floor operations, including merchandising, inventory organization, and maintaining an organized shopping environment.
- Ensured compliance with POS procedures, cash handling policies, and sales support functions.
- Collaborated with team members to meet sales goals and provide a seamless customer experience
Education
Diploma -
Santa Monica High School
Santa Monica06-2014
Skills
- Microsoft Office
- Problem solving
- EMR/EHR
- Teamwork
- Bilingual Spanish
- Communication
- Phone Etiquette
- Quickbooks
- Administrative support
- Customer service
- Document management
- Billing and invoicing
- Client relations
- Organization and multitasking
- Written and verbal communication
- Attention to detail
Languages
Spanish
Timeline
Administrative Assistant
UCLA
03.2023 - Current
Administrative Assistant
Safeway Media Coating INC.
11.2017 - 03.2023
Sales Associate
Macy’s
06.2015 - 11.2017
Diploma -
Santa Monica High School