Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Symone Hargrove

White Plains,Maryland

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Always looking forward to meeting new people and learning new roles. Positive attitude, team-player with strong organizational skills. Can handled many tasks at once.

Overview

1
1
year of professional experience

Work History

Hostess

Olive Garden
07.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.

To Go Specialist

Olive Garden
06.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.

Education

Associate of Arts - Communications

Towson University
Baltimore, MD
05.2027

High School Diploma -

Maurice J. Mcdonough High School
Pomfret, MD
05.2023

Skills

  • Menu Memorization
  • Service Prioritization
  • Cleaning and Sanitation
  • Dining Reservations
  • Dining Area Maintenance
  • Food Production
  • Guest Satisfaction
  • Greeting and Escorting Guests

Accomplishments

Maintained a 3.5 GPA

High Honors (2019-2023)

Varsity Girls Soccer (2019-2023)

Basketball Manager, Varsity and JV (2021-2023)

Volunteered at Humane Society (2018-2021)

Girl Scouts (2014-2017)


Timeline

Hostess

Olive Garden
07.2022 - Current

To Go Specialist

Olive Garden
06.2022 - Current

Associate of Arts - Communications

Towson University

High School Diploma -

Maurice J. Mcdonough High School

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Symone Hargrove