Summary
Overview
Work History
Education
Skills
Timeline
Generic

Symonia Pate

Saint Francisville,LA

Summary

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Executive Secretary

East Baton Rouge Parish School System
08.2022 - Current
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Strengthened relationships with clients through attentive service and prompt issue resolution.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Organized and updated schedules for executives.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Updated and maintained confidential databases and records.
  • Took notes and dictation at meetings.

Customer Service Cashier

Walmart
10.2022 - 01.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Correctional Lieutenant

Louisiana State Penitentiary
10.2015 - 05.2022
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Handled inmate counts and searches for missing inmates.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.

Education

No Degree - Business Administration

Southern University And A & M College
Baton Rouge, LA

No Degree - Business Administration

Ashworth College
Norcross, GA
2026

High School Diploma -

West Feliciana High School
Saint Francisville, LA
05.1995

Skills

  • Master calender management
  • Bookkeeping Support
  • Expense Tracking
  • File Management
  • Client liaison
  • Exceptional organization
  • Office Administration
  • Payroll Processing
  • Appointment Setting
  • Bookkeeping
  • Spreadsheet Creation
  • Report Preparation

Timeline

Customer Service Cashier

Walmart
10.2022 - 01.2023

Executive Secretary

East Baton Rouge Parish School System
08.2022 - Current

Correctional Lieutenant

Louisiana State Penitentiary
10.2015 - 05.2022

No Degree - Business Administration

Southern University And A & M College

No Degree - Business Administration

Ashworth College

High School Diploma -

West Feliciana High School

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Symonia Pate