SYON NASH
Fort Lauderdale,FL
Summary
Healthcare professional skilled in coordinating services and enhancing patient satisfaction. Maintains HIPAA compliance while managing records and scheduling, ensuring clarity in communication between patients and medical staff. Committed to fostering a welcoming environment that prioritizes high-quality patient care.
Overview
7
7
years of professional experience
Work History
Physician Office Specialist
Broward Health Imperial Point
Fort Lauderdale, Florida
06.2025 - Current
- Scheduled patient appointments and managed physician calendars effectively.
- Verified insurance information and processed patient eligibility requests promptly.
- Coordinated communication between medical staff and patients to ensure clarity.
- Managed front desk operations, ensuring a welcoming environment for patients.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Patient Care Coordinator
Holy Cross
Fort Lauderdale, USA
08.2023 - 06.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Client Service Representative
HCA healthcare
Deerfield, USA
03.2022 - 03.2024
- Navigated multiple computer applications while interacting with client.
- Provided patient results to doctor.
- Managed approximately 30 incoming calls, emails and faxes per day.
- Contacted the phlebotomist for any blood draws that needed to be done.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
Sales Representative/customer Service
Dental Plans
06.2019 - 03.2022
- Met monthly sales targets by effectively highlighting product benefits and onboarding new clients.
- Boosted sales through personalized purchase advice and strategic promotion of complementary products.
- Maintained high client satisfaction ratings by delivering exceptional service consistently.
Education
03-2024
03-2022
Skills
- Effective communication
- Experienced in software utilization
- Expertise in HIPAA standards
- Efficient appointment management
- Analytical problem-solving
- Proficient in managing multiple tasks
- Proficient in medical language
- Organizational skills
Timeline
Physician Office Specialist
Broward Health Imperial Point
06.2025 - Current
Patient Care Coordinator
Holy Cross
08.2023 - 06.2025
Client Service Representative
HCA healthcare
03.2022 - 03.2024
Sales Representative/customer Service
Dental Plans
06.2019 - 03.2022