Szenely Couret
Hialeah
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Manager
McDonald's Restaurant
Miami
01.2023 - Current
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
Cashier
Marathon Gas Station
Key Largo
12.2021 - 04.2022
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Family Dollar
Key Largo
12.2019 - 10.2021
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
Education
Medical Assistant
South Florida Institute of Technology
04.2024 - 04.2025
Computer Business Administration
South Florida Institute of Technology
09.2022 - 06.2023
G Holmes Braddock
Miami , FLSkills
- Sales analysis
- Inventory management
- Employee training
- Customer service
- Cash handling
- Conflict resolution
- Team leadership
- Safety enforcement
- Operational oversight
- Product knowledge
- Time management
- Coaching and mentoring
- Quality assurance
- Cross-departmental collaboration
Timeline
Medical Assistant
South Florida Institute of Technology
04.2024 - 04.2025
Shift Manager
McDonald's Restaurant
01.2023 - Current
Computer Business Administration
South Florida Institute of Technology
09.2022 - 06.2023
Cashier
Marathon Gas Station
12.2021 - 04.2022
Cashier
Family Dollar
12.2019 - 10.2021
G Holmes Braddock