T-Quita King
Zebulon ,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated light trucks to deliver loads as far as 55 miles from home location.
Case Manager
McKesson
10.2022 - 01.2023
- Assist patients with enrolling in to patient assistance program so that members can get help with coverage of medications.
- Assessed community needs and identified resources for social and community service programs.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Cashier
Treasure Sweepstakes
05.2018 - 10.2022
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Inbound Call Representative
Conduent
10.2012 - 11.2018
- Processed insurance billing and payments
- Handled customer inquires and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer needs.
- Took 100+ inbound calls per day.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC04.2028
High school diploma -
Mary E Phillips High School
Raleigh, North Carolina 2761005.2005
Skills
- Customer service
- Data entry
- Payment processing
- Call center
- Delivery Driver Experience
- Insurance Verification
- Driving
- Case Management
- Traffic Laws and Regulations
- Dependability and Honesty
- Basic Math Skills
- Customer Support
Certification
Driver's License
Timeline
Case Manager
McKesson
10.2022 - 01.2023
Delivery Driver
Amazon
01.2021 - Current
Cashier
Treasure Sweepstakes
05.2018 - 10.2022
Inbound Call Representative
Conduent
10.2012 - 11.2018
Bachelor of Science - Criminal Justice
Strayer University
High school diploma -
Mary E Phillips High School
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