Tabatha Bew
Pocomoke City,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Caliber Collision
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostess
Mackys Bayside Bar & Grill
08.2020 - 09.2021
- Greet people coming into the building
- Walk customers to their tables
- Make sure surfaces are sanitized
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Sales Associate
Ron Jon Surf Shop
10.2020 - 05.2021
- Greet Customers
- Work Cashier
- Clean and reorganize store
- Answer Phone
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Face Shield Production
Hardwire
04.2020 - 07.2020
- Made face shields so they could help protect and prevent the spread of COVID-19
Certified Nursing Assistant
Peninsula Regional Medical Group Peninsula Regional Medical Center
10.2018 - 02.2020
- I get to assist people in their time of need it can be as small as just going to get them something or having to help them move around
- Being a CNA has opened my eyes to so many new situations and helped me better understand people, especially in their most desperate time of need
Cashier/Cook
Chincoteague Island
06.2018 - 09.2018
- I worked the cash register as well as helped cook and serve customers
Education
High school diploma - Nursing
Worcester Technical High School
Newark, MD05.2018
High school diploma -
Snow Hill High School
Snow Hill, MD05.2018
Skills
- Communication skills
- Patient Care
- Customer service
- Medical terminology
- Organizational skills
- Sales
- Typing
- Host/Hostess
- Epic
- Microsoft Office
- Technical support
- Certified Nursing Assistant
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment scheduling
- Product knowledge
- Office equipment proficiency
- Brand representation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Caliber Collision
06.2021 - Current
Sales Associate
Ron Jon Surf Shop
10.2020 - 05.2021
Hostess
Mackys Bayside Bar & Grill
08.2020 - 09.2021
Face Shield Production
Hardwire
04.2020 - 07.2020
Certified Nursing Assistant
Peninsula Regional Medical Group Peninsula Regional Medical Center
10.2018 - 02.2020
Cashier/Cook
Chincoteague Island
06.2018 - 09.2018
High school diploma - Nursing
Worcester Technical High School
High school diploma -
Snow Hill High School
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