Tabatha Pires
Morgantown,WV
Summary
Diligent and detail oriented Service Professional with 5 years of experience in customer facing roles, including restaurant and retail settings. Eager to contribute to team success by bringing a positive attitude and commitment to continuous learning and growth. Possesses certifications in food safety and alcohol seller/server safety.
Overview
6
6
years of professional experience
Work History
Service Professional
Olive Garden
08.2022 - Current
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing aspects of operations
- Maintained cleanliness and organization, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Instituted pre-shift meetings with servers to communicate menu changes, and any pertinent information
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Cashier
Spirits Unlimited
02.2022 - 07.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Resolved customer complaints regarding pricing errors or product availability with professionalism
Counter Server
Marchionis Pizzeria
02.2019 - 01.2021
- Provided exceptional customer service to ensure a positive experience for all patrons
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery
- Resolved customer complaints or issues promptly and professionally, ensuring customer satisfaction
- Utilized POS system to accurately record orders, process payments, and generate receipts
- Maintained knowledge of menu items, ingredients, allergens, and special dietary requirements to provide accurate information to customers
Education
High School Diploma -
Barnegat High School
Barnegat, NJ06-2020
Skills
- Complaint resolution
- Data-driven decision making
- Teamwork and collaboration
- Time management
- Attention to detail
- Proficient in managing multiple tasks
- Strategic decision-making
Timeline
Service Professional
Olive Garden
08.2022 - Current
Cashier
Spirits Unlimited
02.2022 - 07.2022
Counter Server
Marchionis Pizzeria
02.2019 - 01.2021
High School Diploma -
Barnegat High School
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