Tabatha Woodridge
Auburn,GA
Summary
Versatile Regional Human Resources Manager offering extensive background in retention and recruitment, benefits administration and records management. Organized and hardworking with outstanding multitasking and problem-solving capabilities.
Overview
14
14
years of professional experience
Work History
Regional Human Resources Manager
Aon Hewitt
11.2018 - 05.2024
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Liaised between multiple business divisions to improve communications.
- Answered employee inquiries regarding health benefits and 401k options.
- Developed succession plans and promotion paths for staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Managed talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
- Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
- Administered benefits programs effectively, maintaining employee satisfaction levels while controlling costs.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Fostered positive work environment through comprehensive employee relations program.
Human Resources Specialist
Aon Hewitt
05.2016 - 11.2018
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
Customer Service Representative/Senior HR Recruiter
Aon Hewitt
12.2014 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Benefits Specialist
Aon Hewitt
06.2010 - 12.2014
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
Education
Bachelor of Arts - Communications
Columbia College Chicago
Chicago, IL05.2010
Skills
- HR policies and procedures
- HR analytics
- Diversity and Inclusion
- Employee Relations
- Training development
- Candidate Sourcing
- Recruitment Strategies
- Performance Management
- Retention Strategies
- Human Resources Operations
- Employee Onboarding
- Recruitment and hiring
- Employee Retention
- Onboarding and Orientation
- Workforce improvements
- Legal Compliance
- Performance Assessment
- Compensation and benefits
- System Development
- Problem-Solving
- Personnel Recruitment
Timeline
Regional Human Resources Manager
Aon Hewitt
11.2018 - 05.2024
Human Resources Specialist
Aon Hewitt
05.2016 - 11.2018
Customer Service Representative/Senior HR Recruiter
Aon Hewitt
12.2014 - 05.2016
Benefits Specialist
Aon Hewitt
06.2010 - 12.2014
Bachelor of Arts - Communications
Columbia College Chicago
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