Tabatha Lyn Alexander
Oklahoma City,OK
Summary
Offering excellent organizational and leadership abilities with passion for retail management and customer service. Brings strong capacity for learning new systems and processes quickly to enhance store operations and team performance. Ready to use and develop problem-solving and team-building skills in any role.
Overview
3
3
years of professional experience
Work History
General Store Manager
Vera's Posh Paws
Oklahoma City, OK
03.2026 - Current
- Oversee daily operations, ensuring compliance with health and safety regulations.
- Managing inventory levels, optimizing stock turnover and minimizing waste.
- Train and develop team members, fostering a culture of excellence in customer service.
- Improving staff efficiency during peak hours.
- Analyze sales data to identify trends, informing marketing strategies and promotions.
- Establish a positive work environment by fostering open communication and promoting teamwork among employees.
- Optimize store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolve customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increase customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintain a clean, safe working environment compliant with all relevant health and safety regulations.
- Monitor competitor activities to identify potential threats or opportunities for growth within the market.
- Recruit, train, and supervise staff members, ensuring consistently high performance standards were met.
Senior General Store Manager
Urban Doghouse
Oklahoma City, OK
04.2024 - 03.2026
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed payroll, scheduling, and day-to-day operations.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed staff training programs to enhance service delivery and operational efficiency.
- Analyzed financial reports, identifying cost-saving opportunities and revenue growth strategies.
- Fostered positive customer relationships, enhancing overall satisfaction and loyalty.
- Streamlined workflow processes, improving team productivity and communication.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Server Manager
Black Bear Diner Restaurant
Oklahoma City, OK
12.2023 - 06.2024
- Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
- Welcomed and greeted guests before presenting special menu items to clients.
- Delivered exceptional customer service in fast-paced dining environment.
- Supervised daily operations, ensuring efficient service delivery and guest satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Resolved customer complaints promptly, maintaining high service quality standards.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
General Store Manager
IHOP Restaurant
Greenville, TX
03.2023 - 11.2023
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on best practices for food safety and service efficiency.
- Implemented scheduling systems to optimize labor resources and reduce operational costs.
- Enhanced guest experiences by resolving complaints promptly and effectively.
- Collaborated with team members to develop promotional strategies, increasing customer engagement.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Vanoss High School
Ada, OK07.2007
Certificate of Technical Studies - Surgical Technologist
Fortis College
Jacksonville, FL2020
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- Sterile technique proficiency
- Critical thinking
- Aseptic techniques
- Setting up and operating equipment
- Basic life support
- Infection control protocols
- Leadership qualities
- Workplace safety
- Wound dressing
- Biohazardous waste disposal
- Supply management
- Patient safety
- Safety protocols
- Medical terminology understanding
Timeline
General Store Manager
Vera's Posh Paws
03.2026 - Current
Senior General Store Manager
Urban Doghouse
04.2024 - 03.2026
Server Manager
Black Bear Diner Restaurant
12.2023 - 06.2024
General Store Manager
IHOP Restaurant
03.2023 - 11.2023
High School Diploma -
Vanoss High School
Certificate of Technical Studies - Surgical Technologist
Fortis College