Tabetha Dolan
St. Petersburg
Summary
Dynamic sales development professional with a proven track record at T-Mobile for Business, excelling in lead generation, customer acquisition, and creating a productive and positive work environment for all. Skilled in market research, creative lead generation, and market research. I have consistently surpassed sales goals, achieving a remarkable 300% performance record. As a collaborative leader, I thrive on fostering relationships and driving revenue growth through innovative strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outbound Telesales Expert
T-Mobile for Business
Tampa
07.2024 - Current
- Achieved project objectives by collaborating with cross-functional teams.
- Identified cross-selling opportunities to increase revenue.
- Managed time effectively, ensuring timely task completion.
- Developed presentations and proposals for prospective clients.
- Drove sales through successful promotional strategies and product placement.
SMB Account Executive
T-Mobile for Business
Tampa
08.2022 - 07.2024
- Managed relationships with existing business clients while recruiting new clients into sales funnel.
- Handled account management, negotiated contracts, and conducted sales presentations.
- Guided clients through purchasing processes to ensure smooth transactions.
- Cold calling, door pulling, prospecting, researching all aspects of company mottos to gauge their needs
Senior Expert Sales and Development
T-Mobile for Business
Louisville
01.2020 - 01.2022
- Executed cold calling and prospecting to generate leads for T-Mobile for Business.
- Interfaced with companies of 1-999 employees to expand opportunities in central region.
- Established relationships with clients and internal teams to foster collaboration and support.
- Provided ongoing education to support, sales, and leadership teams to enhance performance.
- Identified skill deficiencies within organization to develop targeted educational programs.
Business Inside Sales Account Manager
Sprint Business Inside Sales Organization
Louisville
03.2020 - 06.2020
- Maintained relationships with over 280 accounts, fostering long-term partnerships.
- Surpassed monthly sales goals, achieving a consistent 300% performance record.
- Participated in leadership forums, excelling in remote work environment during COVID-19.
- Identified needs and solutions for business owners to align with objectives.
- Educated customers on cellular technology, highlighting its business relevance.
Bartender and Cocktail Lounge Service
Volare Italian Ristorante
Louisville
05.2018 - 03.2020
- Elevated customer engagement through extensive knowledge of wine and spirits.
- Communicated culinary terminology to enhance guest experiences and understanding.
- Attentively addressed food allergy safety by listening carefully to guest requests.
- Managed inventory and receiving processes for beverage program efficiently.
- Maintained exceptional service standards in fast-paced environments.
Food and Beverage Outlets Manager
Hyatt Regency
Louisville
10.2017 - 05.2018
- Managed budget and quality for food and beverage outlets, overseeing payroll, costs, and profit margins.
- Tracked inventory and costs for food, beverage, and equipment, ensuring accurate financial management.
- Assigned employees to workstations in front of house and back of house operations.
- Enforced safe and legal practices for food and beverage preparation and presentation.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Bartender
Jeff Ruby's Culinary Restaurant
Louisville
04.2015 - 10.2017
- Assisted with training on all aspects of the Jeff Ruby's concept 'The Show'
- Wine and spirit knowledge, meat training, fine dining rules, and etiquette
- Attended meetings on a monthly and seasonal basis to assist with new menu items, new cocktails, and guest reviews to give the best service possible
- Coordinated and assisted with corporate and special events as well as 'VIG' reservations
Corporate Trainer and Bartender
ECI: PBR Cowboy Bar
Louisville
05.2012 - 03.2015
- Contributed to record sales growth, increasing profits from 850K to over 1 million in 2015.
- Planned and supervised promotional and public relations events for 50 to 500 guests.
- Established and nurtured strong relationships within hospitality industry.
- Managed staffing, training, and scheduling for a team of 40 employees.
- Oversaw inventory control and product ordering processes.
Education
Legal Documents Analyst and Paralegal Program -
Atlanta Technical College
Atlanta, Ky08.2009
Medical Billing and Insurance Specialist -
Anamarc Educational Institute
El Paso, Tx11.2007
Skills
- Sales strategy and lead generation
- Customer acquisition and account management
- Contract negotiation
- Market research
- Leadership without title
- Team collaboration
- Performance tracking
- Task prioritization
Certification
- Completed extensive Sprint and T-Mobile training classes on account privacy, security, and policies.
- Food Allergy Certified
- Jefferson Co, KY Health and Wellness Certificate
- Human Trafficking Class Certified
- OSHA
- Sexual Harassment Education
- Selected by Maker's Mark Bourbon to attend awards luncheon for 20 most powerful women in Louisville service industry.
T-Mobile BragBook
Top SDR month after month, Q4 Elite Winner’s circle, recognized for highest conversion rate, best calls, highest amount of SIM opportunities, promoted to SR expert within 6 months, known as “The Leader without the title”, Top 5%, Top 10 Luncheon with SR Managers, Q2 Winner’s Circle, Learning Academy trainer, Coaching and Assisting anyone who needs a hand. Recognized in the Account Executive space for the 10K club. Recognized in the Telesales Space for the 21 Club.
References
References available upon request.
Timeline
Outbound Telesales Expert
T-Mobile for Business
07.2024 - Current
SMB Account Executive
T-Mobile for Business
08.2022 - 07.2024
Business Inside Sales Account Manager
Sprint Business Inside Sales Organization
03.2020 - 06.2020
Senior Expert Sales and Development
T-Mobile for Business
01.2020 - 01.2022
Bartender and Cocktail Lounge Service
Volare Italian Ristorante
05.2018 - 03.2020
Food and Beverage Outlets Manager
Hyatt Regency
10.2017 - 05.2018
Bartender
Jeff Ruby's Culinary Restaurant
04.2015 - 10.2017
Corporate Trainer and Bartender
ECI: PBR Cowboy Bar
05.2012 - 03.2015
Legal Documents Analyst and Paralegal Program -
Atlanta Technical College
Medical Billing and Insurance Specialist -
Anamarc Educational Institute
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