Summary
Overview
Work History
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative
Tabita Chelemen

Tabita Chelemen

Phoenix,AZ

Summary

Over two decades of experience at Abrazo Scottsdale Campus, with a strong expertise in patient coordination and scheduling, resulting in a significant reduction in pre-surgery complications. Adaptability and teamwork orientation have played a crucial role in streamlining operations, leading to enhanced patient satisfaction and confidentiality. Skills in data entry and patient education have allowed for effective management of both urgent and routine surgical demands, ensuring a seamless workflow.

Overview

29
29
years of professional experience

Work History

Surgery Scheduler

Abrazo Scottsdale Campus
03.1996 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Lead Surgery Scheduler

Abrazo Scottsdale Campus
03.2024 - 11.2024

Surgery Scheduler

Abrazo Scottsdale Campus
01.2000 - 11.2024

I have been doing Endo, Surgery, Anesthesia and PAT scheduling since 2000 and have been on staff since 1996 and was at times doing 2 positions at once.

Material Coordinator

Abrazo Scottsdale
01.1998 - 12.1999
  • Managed receiving operations and proper storage of incoming materials.
  • Facilitated clear communication between departments regarding material needs and availability.
  • Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
  • Optimized material flow by implementing efficient inventory management systems.
  • Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
  • . Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
  • Created detailed reports on material usage, assisting management in making informed decisions about resource allocation.
  • Implemented best practices in warehouse organization for easy access and retrieval of materials.
  • Maintained accurate records, enabling better tracking and forecasting of material requirements.
  • Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
  • Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
  • Completed daily cycle counts and full inventory audits.
  • Served as primary point-of-contact for internal stakeholders regarding material-related concerns or inquiries, providing prompt resolution when needed.
  • Reduced downtime in production by ensuring timely delivery of materials to various departments.
  • . Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the material coordination function.
  • Identified opportunities for process improvements within the material coordination function, leading to increased efficiency and reduced waste.
  • Developed strong relationships with vendors to ensure consistent supply chain performance.
  • Trained, motivated, and instructed team of Number employees staging and preparing items for deliveries.
  • Streamlined procurement processes for cost savings and increased efficiency.
  • Collaborated with suppliers to negotiate pricing and delivery schedules, achieving cost savings without compromising quality.
  • Enhanced supplier performance with regular reviews and feedback, leading to improved material quality.
  • Streamlined inventory management processes, enhancing efficiency across multiple storage locations.
  • Implemented safety protocols for material handling, significantly reducing workplace accidents.
  • Coordinated emergency procurement during supply chain disruptions, minimizing project delays.
  • Assisted in development of recycling program for unused materials, supporting environmental sustainability efforts.
  • Resolved delivery discrepancies, maintaining strong relationships with suppliers and ensuring compliance with contractual obligations.
  • Analyzed historical material usage data to predict future needs, contributing to more strategic planning and budgeting.
  • Coordinated with suppliers for timely delivery of materials, ensuring uninterrupted production schedules.
  • Optimized storage solutions, making better use of available space and improving material accessibility.
  • Supported project managers in budgeting for materials, contributing to more accurate financial planning.
  • Played key role in project that was completed ahead of schedule by ensuring materials were delivered as planned.
  • Developed training materials for new hires on proper material coordination practices, raising team's efficiency.
  • Negotiated contracts with new vendors, reducing costs for raw materials by sourcing from cost-effective suppliers.
  • Established system for tracking material warranties and returns, reducing costs associated with defective goods.
  • Enhanced team collaboration with implementation of digital tracking system for materials.
  • Facilitated cross-departmental meetings to forecast material needs, aligning procurement with project deadlines.
  • Improved project timelines by maintaining accurate records of material usage and availability.
  • Conducted regular inventory audits to minimize waste and identify discrepancies early.
  • Liaised between production and procurement teams, smoothing out communication for faster problem resolution.
  • Reduced material overstock by accurately forecasting project needs, avoiding unnecessary expenditure.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in Type meetings.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.

Billing Specialist

Abrazo Scottsdale Campus
11.1997 - 01.1998
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

PCA

Abrazo Scottsdale Campus
03.1996 - 11.1997
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collected and transported specimens to prepare for lab testing.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Skills

  • Obtaining authorizations
  • Teamwork orientation
  • Educating patients
  • Following up with patients
  • Patient coordination
  • Maintaining confidentiality
  • Data entry proficiency
  • Updating charts
  • Office workflow support
  • Scheduling expertise
  • Documentation scanning

Additional Information

I have knowledge in all surgery scheduling, from ENT, to general surgery with the DaVinci Robot, Bariatric, also spine, urology, podiatry, Orthopedic surgery including Robotic assisted, plastic surgery and any emergency surgery.

I work well with the floors, ER, Lab, Pharmacy, Endoscopy, Radiology and we keep in communication thru out the day to make the surgeries run smooth, I work by and with the OR charge nurse .

Languages

Romanian
Native or Bilingual

Timeline

Lead Surgery Scheduler

Abrazo Scottsdale Campus
03.2024 - 11.2024

Surgery Scheduler

Abrazo Scottsdale Campus
01.2000 - 11.2024

Material Coordinator

Abrazo Scottsdale
01.1998 - 12.1999

Billing Specialist

Abrazo Scottsdale Campus
11.1997 - 01.1998

Surgery Scheduler

Abrazo Scottsdale Campus
03.1996 - Current

PCA

Abrazo Scottsdale Campus
03.1996 - 11.1997
Tabita Chelemen