Tabita Fishburn
Charlotte,NC
Summary
Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
18
18
years of professional experience
Work History
Hiring and Recruiting Manager
Family Home & Health
Roanoke , VA
03.2020 - Current
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Drafted job descriptions, postings, and advertisements for open positions.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Facilitated the onboarding process by providing new hire orientation sessions.
- Built long-term relationships with past applicants and potential candidates.
Call Center Representative
Wells Fargo
Roanoke, Virginia
03.2020 - 07.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance
Assistant Director
Small Steps Learning Academy
Salem , VA
06.2010 - 04.2020
- Coordinated daily operations and managed workflow to enhance productivity.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered questions related to the organization's policies and procedures.
Front Desk Receptionist
Holiday Inn Express Hotel
Roanoke , VA
01.2007 - 12.2010
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Updated and maintained office policies and procedures.
- Collated, bound and stored computer-generated reports.
- Used company badging system to create badges for new employees and visitors.
Skills
- Onboarding strategies
- Video interviewing
- Reference checking
- Exit interviews
- Social media recruiting
- Hiring process improvement
- Interviewing techniques
- Background checks
- Diversity hiring
- Labor law compliance
Timeline
Hiring and Recruiting Manager
Family Home & Health
03.2020 - Current
Call Center Representative
Wells Fargo
03.2020 - 07.2020
Assistant Director
Small Steps Learning Academy
06.2010 - 04.2020
Front Desk Receptionist
Holiday Inn Express Hotel
01.2007 - 12.2010