Tabitha R. Anderson
Hampton,USA
Summary
Experienced customer service professional with a strong understanding of service delivery and a track record of effectively managing multiple tasks simultaneously. Committed to fostering and nurturing professional relationships to enhance profitability and achieve business objectives.
Overview
6
6
years of professional experience
Work History
Toyota Financial Services Corporation
07.2024 - 07.2025
- Accountable for accurate and timely handling of all aspects of customers inquiries, account maintenance and transactions. Respond to communications from customer, dealers and third parties primarily via telephone and written correspondence and analyze accounts
- Analyze account characteristics and work with customers to resolve their issues and understanding account status. Keep abreast of changes to ensure compliance with high risk processes Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Remote Customer Service Representative
Ascensus
08.2023 - 07.2024
- Process financial and non-financial transactions timely and accurate. Examine and process administer payments based on plan information and documentation, in timely manner.
- Handling requests providing explanations regarding benefits and plan provisions, reviewing claims information and updating account
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
- Enhance customer service experience and exceeded team goals rated by adherence satisfaction rates.
Professional Security Officer
Penn Medicine Health System
09.2019 - 06.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Behavioral health crisis patient intake
- Utilized 4 point restraint technique for non-violent or violent behaviors
- Received emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as officers, police and fire while submitting data in real-time environments
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
No Degree - Business Administration And Management
Herzing University
Lethal Weapons Training Act
Commonwealth of Pennsylvania ACT 235
Front Desk Operations
Hospitality Training Institute
Skills
- Call Center Operations
- Strong Analytical and problem-solving skills
- Coordination
- Critical Thinking
- Multi-Line Phone Talent
- Microsoft Word
- Microsoft Outlook
- Files and record management
- 35 WPM
- Fiserv
- Salesforcecom
- De-Escalation tactics
- CPR
- Access Control
- Detail oriented
Timeline
Toyota Financial Services Corporation
07.2024 - 07.2025
Remote Customer Service Representative
Ascensus
08.2023 - 07.2024
Professional Security Officer
Penn Medicine Health System
09.2019 - 06.2023
No Degree - Business Administration And Management
Herzing University
Front Desk Operations
Hospitality Training Institute
Lethal Weapons Training Act
Commonwealth of Pennsylvania ACT 235