Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha Doss

Eden,NC

Summary

Dynamic Quality Supervisor at Armor Express with a proven track record in reducing customer complaints through effective quality management systems and corrective actions. Skilled in staff training and product inspection, I drive continuous improvement initiatives that enhance product quality and foster team development, ensuring operational excellence and customer satisfaction.

Professional with keen eye for quality assurance, ready to contribute effectively to team. Adept at implementing quality control processes and fostering collaboration to achieve top-notch results. Known for reliability, flexibility, and strong problem-solving skills. Skilled in root cause analysis, process improvement, and regulatory compliance.

Diligent with comprehensive background in overseeing quality assurance processes. Demonstrated ability to implement effective quality control measures and improve operational efficiency. Proven skills in team leadership and problem-solving.

Data Entry experience

Excell experience

Experience answering customer calls

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Supervisor

Armor Express
04.2022 - Current
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Directed and supervised employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department by supervising daily operations, and coordinating personnel.
  • Controlled documentation for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
  • Conducted root cause and recurring defects leading to long-lasting solutions and increased customer satisfaction.
  • Inspected first article samples and DCMA samples

Production Supervisor

Armor Express
01.2020 - 03.2022
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of production associates, overseeing productive production processes and meeting all deadlines.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Supervised multiple government ballistic departments and programs.
  • Supervised military carrier line-team of 100 operators

RMA Coordinator

Armor Express
12.2017 - 12.2019
  • Implemented RMA process to ensure timely returns to customers
  • Processed returns
  • Trained multiple operators on the RMA process.
  • Data Entry-excell and multiple other programs for documenting and updating RMA cases for traceability purposes.
  • Resolving officers issues and/or complaints about their armor.
  • Assembling and Packing RMA returns back to the customer after complaint has been resolved.
  • Coordinating and counting Inventory twice a year on stock program and helped Warehouse once a year with inventory for multiple years.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Sizing Coordinator

Armor Express
01.2015 - 12.2017
  • Traveled 2-3 days on a weekly basis to various locations in the U.S.
  • Sized multiple officers for their armor
  • Data entry-submitting officers sizing using excell.
  • Fitted officers to ensure proper fit of armor.

Customer Service Representative

Armor Express
09.2013 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Data Entry and excell experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Production Worker

Armor Express
08.2011 - 08.2013
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Education

High School Diploma -

Morehead High School
Eden
06-2007

Skills

  • Quality training
  • Dedication to product quality
  • Quality management systems
  • Corrective actions
  • Product inspection
  • Auditing techniques
  • Staff training
  • RCC-DISC training 02/24/2020 - 02/25/2020
  • 01245-Lean Six Sigma training

    • 11/06/2019 - 01/08/2020

  • Aero Space/ ISO 9001-2015 training 11/2024
  • Data Entry
  • Excell experience
  • Customer Service experience

Certification

  • Aero Space and ISO 9001-2015 Training - 2024

Timeline

Quality Supervisor

Armor Express
04.2022 - Current

Production Supervisor

Armor Express
01.2020 - 03.2022

RMA Coordinator

Armor Express
12.2017 - 12.2019

Sizing Coordinator

Armor Express
01.2015 - 12.2017

Customer Service Representative

Armor Express
09.2013 - 12.2015

Production Worker

Armor Express
08.2011 - 08.2013

High School Diploma -

Morehead High School

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