Tabitha Hallam
Albion,IL
Summary
Dynamic leader with a proven track record at Terrabis, enhancing operational efficiency and elevating customer satisfaction. Expert in staff management and inventory control, I spearheaded initiatives that significantly improved team performance and service delivery. Skilled in fostering vendor relationships and developing talent, my approach resulted in a noticeable increase in repeat business and employee retention.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Terrabis
Grayville, IL
05.2023 - 04.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Home Health Aide
Help At Home Senior Care
Fairfield, IL
10.2022 - 05.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Cultivation Agent
Ataraxia
Albion, Il
11.2015 - 01.2019
- Worked closely with Quality Control team members to ensure all harvested products met stringent quality standards before distribution into marketplaces.
- Collaborated with fellow Cultivation Agents to develop best practices for successful plant growth and increased production rates.
- Optimized irrigation systems for enhanced water conservation and reduced operational costs.
- Participated in ongoing training opportunities to stay current with industry trends and advancements in cultivation methods.
- Managed pest control efforts, resulting in healthier plants and reduced damage from invasive species.
- Maintained a clean and organized work environment, complying with safety regulations and industry standards.
- Monitored environmental conditions closely, adjusting temperature, humidity, and lighting as needed for optimal plant health.
- Conducted regular inspections of crops to identify potential issues early on, allowing for timely intervention and preventative measures.
- Streamlined transplanting procedures to minimize stress on plants during relocation or repotting processes.
- Conducted regular inventory checks on all tools, equipment, and supplies to ensure adequate resources were available for ongoing cultivation tasks.
- Contributed to the development of nutrient-rich soil mixtures, promoting strong root systems and overall plant health.
- Provided regular reports on crop progress, highlighting areas of success as well as potential concerns requiring attention or adjustments in strategy.
- Assisted in the harvesting process, ensuring high-quality products were collected carefully and efficiently.
- Implemented effective pruning techniques to maximize plant growth and optimize space utilization within the greenhouse.
- Kept detailed records of all cultivation activities, ensuring accurate documentation was readily available for review by management or regulatory bodies if needed.
Phlebotomist
Wabash General Hospital
Mount Carmel, IL
05.2011 - 08.2014
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
CNA - Certified Nurse Assistant
Wabash Valley College
Mount CarmelPhlebotomist - Phlebotomy
Olney Central College
Olney, ILSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Human Resources
- Vendor Relationship Management
- Customer Service
- Teamwork and Collaboration
- Staff hiring
Timeline
Assistant General Manager
Terrabis
05.2023 - 04.2024
Home Health Aide
Help At Home Senior Care
10.2022 - 05.2023
Cultivation Agent
Ataraxia
11.2015 - 01.2019
Phlebotomist
Wabash General Hospital
05.2011 - 08.2014
CNA - Certified Nurse Assistant
Wabash Valley College
Phlebotomist - Phlebotomy
Olney Central College