Tabitha Heavener
Magnolia
Summary
Experienced hospitality professional ready to excel in fast-paced environments. Proven track record of providing exceptional customer service and guaranteeing client happiness. Skilled in teamwork and adaptability, with a talent for meeting changing needs. Capable of multitasking, resolving customer issues, and maintaining a clean workspace. Recognized for reliability, goal achievement, and promoting positive relationships through clear communication.
Overview
5
5
years of professional experience
Work History
Server
Grimaldi’s Pizzeria
06.2021 - Current
- Customer service skills
- Professionalism
- Ability to work in stressful environments
- Verbal and written communication skills
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Buffalo Wild Wings
12.2019 - 06.2021
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts -
University of Houston-Downtown
05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Relationship management
- Team collaboration
Timeline
Server
Grimaldi’s Pizzeria
06.2021 - Current
Cashier
Buffalo Wild Wings
12.2019 - 06.2021
Bachelor of Arts -
University of Houston-Downtown
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