Tabitha Holly
Frederick,MD
Summary
Dedicated leasing consultant with a strong focus on customer relationship management, data management, and community engagement. With a solid background in customer service, I strive on the ability to enhance tenant satisfaction through effective communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Leasing Consultant
Kingscrest Apartments- Mission Rock
Frederick, Maryland
03.2025 - Current
- - Assisted prospective tenants with leasing inquiries and conducted informative property tours.
- - Delivered customer service by greeting clients, addressing concerns, showcasing units, and resolving issues efficiently.
- - Managed resident applications and streamlined lease documentation processes for efficiency.
- - Coordinated maintenance requests with prompt follow-up to ensure resident satisfaction.
- -Developed strong relationships with residents to enhance community engagement.
- - Conducted comprehensive market research to stay updated on local rental trends.
- -Conducted market research to stay informed about local rental trends.
- -Recorded tenant interactions in management software to support effective communication and service.
- -Responded to incoming calls regarding unit availability, pricing, and other inquiries. regarding availability of units, pricing information and other inquiries.
Patient Relations Supervisor
Frederick Foot & Ankle
Frederick, Maryland
05.2010 - 03.2024
- Developed and implemented patient relations policies and procedures.
- Communicated with patients with compassion while keeping medical information private.
- Resolved conflicts by mediating between patients and healthcare providers.
- Responded quickly to customer feedback, resolving any issues or concerns as soon as possible.
- Provided training and guidance on best practices for responding to patient inquiries or complaints.
- Conducted regular staff meetings to discuss customer service issues, challenges and successes.
- Trained new team members on patient communication and service protocols.
- Recruited, hired and trained new medical and facility staff.
- Managed scheduling of appointments to optimize clinic operations.
Education
High School Diploma -
Governor Thomas Johnson High School
Frederick, MD06-2007
Skills
- Leasing and sales
- Lease documentation
- Application processing
- Tenant relations
- Market research
- Maintenance coordination
- Onboarding new residents
- Resident engagement
- Customer relationship management
- Client satisfaction
- Communication strategies
- Professional correspondence
- Conflict resolution
- Staff training
- Team collaboration
- Housing regulations
Timeline
Leasing Consultant
Kingscrest Apartments- Mission Rock
03.2025 - Current
Patient Relations Supervisor
Frederick Foot & Ankle
05.2010 - 03.2024
High School Diploma -
Governor Thomas Johnson High School