Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha Frady

Brevard,NC

Summary

Dynamic leader with a proven track record at FastMed, excelling in staff training and development while enhancing client relationships. Spearheaded initiatives that improved operational efficiency and customer satisfaction. Adept at fostering teamwork and driving continuous improvement, leveraging strong analytical skills and effective communication to achieve organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Interim Regional Director

FastMed
03.2025 - Current
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
  • Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.

Performance Improvement Manager

FastMed
08.2024 - Current
  • Collaborated with cross-functional teams to establish best practices for continuous improvement initiatives.
  • Conducted thorough root cause analyses for recurring issues, devising corrective actions to mitigate future occurrences effectively.
  • Managed internal audit processes with a focus on identifying potential risks or weaknesses within established workflows.
  • Increased operational efficiency through rigorous analysis of existing processes and procedures, recommending optimal changes based on findings.
  • Partnered with senior leadership to align performance improvement objectives with overall organizational strategy and direction.

Center Manager

FastMed
08.2020 - 08.2024
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Patient Access Team Lead

Cleveland Clinic
12.2017 - 08.2020
  • Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
  • Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
  • Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.

Assistant Manager

Target
08.2015 - 04.2017
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Education

Associate of Applied Science - Emergency Medical Science

Blue Ridge Community College
Hendersonville, NC
05-2016

Skills

  • Adaptability
  • Business leadership
  • Change management
  • Innovation and creativity
  • Public speaking

Certification

EMT-P

ACLS

BLS

PALS

CHAA

NIHSS


Timeline

Interim Regional Director

FastMed
03.2025 - Current

Performance Improvement Manager

FastMed
08.2024 - Current

Center Manager

FastMed
08.2020 - 08.2024

Patient Access Team Lead

Cleveland Clinic
12.2017 - 08.2020

Assistant Manager

Target
08.2015 - 04.2017

Associate of Applied Science - Emergency Medical Science

Blue Ridge Community College

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