Tabitha Molnar
San Antonio,TX
Summary
Dynamic veterinary professional with a strong customer service focus and proven ability to train and motivate teams at Banfield Pet Hospital. I enhanced clinic efficiency and client satisfaction through effective communication and compassionate care, ensuring optimal health outcomes for pets and their owners.
Knowledgeable Shift Lead with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership, conflict resolution and and problem-solving skills to maintain high productivity and morale.
Experienced with animal healthcare, ensuring optimal veterinary support. Utilizes skills in surgical assistance, medication administration, and patient care to enhance clinical outcomes. Track record of effective client education with pet owners and proficiency in animal handling.
Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology.
Diligent with comprehensive background in veterinary front-office operations. Efficiently managed patient scheduling, client communications, and administrative tasks. Demonstrated proficiency in customer service and maintaining detailed medical records.
Experienced with providing comprehensive care to animals, ensuring their health and safety. Strong understanding of maintaining clean environments and administering necessary treatments to promote optimal animal health.
Overview
11
11
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
San Antonio, TX
09.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
Veterinary Assistant
VIP Petcare
San Antonio, TX
06.2016 - 08.2017
- Collected and prepared specimens and samples for outside laboratory analysis.
- Kept detailed records of animal treatments and medications.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
Animal Caretaker
San Antonio Zoo
San Antonio, TX
02.2015 - 06.2016
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Administered medications to animals in treatment and documented changes in condition.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
- Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
- Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
- Enhanced socialization of animals, preparing them for successful adoption through interaction and training.
- Developed enrichment activities for animals, enhancing their mental and physical well-being.
- Implemented feeding schedules tailored to dietary needs of various animals, promoting optimal health.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Trained animals in behavioral compliance or other special routines or commands.
- Educated visitors and staff on proper animal care and handling.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education
GED -
Northside Learning Center
San Antonio, TXVeterinary Technician -
Penn Foster
12-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Work delegation
- Intravenous catheterization
- Medication administration
- Surgical procedures and support
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Laboratory skills
- Pharmacy duties
- Client education
- Anesthesia administration
- Suture removal
- Intramuscular injection
- Canine and feline intubation
- Closed-chest CPR
- Heartworm diagnostic testing
- Urinalysis techniques
- Dietary recommendations
- Blood collection
Timeline
Shift Lead
Banfield Pet Hospital
09.2017 - Current
Veterinary Assistant
VIP Petcare
06.2016 - 08.2017
Animal Caretaker
San Antonio Zoo
02.2015 - 06.2016
GED -
Northside Learning Center
Veterinary Technician -
Penn Foster