Tabitha Peacock
Batesville,AR
Summary
Proficient and polite Patient Access Representative dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in demographic verification, record keeping, and insurance processing.
Overview
11
11
years of professional experience
Work History
Patient Registrar
WRMC
Batesville, AR
10.2019 - Current
- Verified and entered necessary information such as patient address, emergency contacts, and insurance into Meditech.
- Collected and processed copayments and out-of-pocket charges using Healthpay24.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Answered phone calls and directed patients and family members to their destinations.
- Contacted physician offices to obtain necessary physician orders and authorization information.
- Routinely communicated via fax and ActiveFax.
- Utilized microsoft word and excel.
- Prepared deposit for Admissions department and electronically processed checks with Epson check scanner and SmartPay.
- Communicated with and maintained good relationship with other departments.
- Trained employees both new to the department and on various new software or registration processes implemented during employment.
Patient Care Technician
WRMC
BATESVILLE , AR
11.2018 - 10.2019
- Responded to patient alarms and rounded on patients to be able to identify changes in mental status or physical status.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Helping Hand (patient nominated) award recipient x3.
EMT
Vitallink EMS
BATESVILLE, AR
11.2018 - 05.2019
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Evaluated patients for injuries at accident scenes , industrial locations and residential areas.
Shift Supervisor
KFC
Batesville, AR
01.2014 - 11.2018
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Resolved customer complaints and reported issues to senior management.
- Managed deposit and cash drawer summaries to ensure correct bank deposit amounts.
- Coordinated response to unexpected delays in a timely manner to ensure customer satisfaction.
Education
Associate of Applied Science - EMT/PARAMEDIC
UACCB
Batesville, AR07.2019
Skills
- Thorough documentation
- Maintaining records and patient privacy
- Processing payments and money management
- Customer service
- Multitasking
- Time management
- Extremely hardworking
Timeline
Patient Registrar
WRMC
10.2019 - Current
Patient Care Technician
WRMC
11.2018 - 10.2019
EMT
Vitallink EMS
11.2018 - 05.2019
Shift Supervisor
KFC
01.2014 - 11.2018
Associate of Applied Science - EMT/PARAMEDIC
UACCB
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