Tabitha Pearce
Goddard,KS
Summary
Detail-oriented Dispatcher Office Assistant with experience in managing high-volume calls and coordinating logistics. Excels in multi-tasking, prioritizing workloads, and fostering effective communication. Delivered improvements in office efficiency and streamlined dispatch processes through strong problem-solving skills and expertise in dispatch software.
Overview
11
11
years of professional experience
Work History
Dispatch
P1 Service
Wichita, Kansas
08.2026 - Current
- Coordinated customer and technician appointment scheduling to optimize service delivery
- Handled incoming phone calls to resolve customer inquiries and provide support
- Provided customer support to resolve issues and answer questions
- Scheduling
- Make purchase orders
- Audited payroll times to ensure accuracy and compliance
Inside Sales/ Office Manager
Neenan Company
08.2021 - Current
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Monitored staff productivity, providing guidance and support to enhance individual performance.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Oversaw inventory management processes to maintain optimal stock levels while reducing waste and overhead costs.
- Managed primary client relationships, ensuring satisfaction and service quality to strengthen profitability.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of the office.
- Identified process improvements to enhance office operations and increase overall efficiency.
Inside/Counter Sales
The Tap of Kansas
09.2020 - 08.2021
- Resolved customer complaints efficiently, enhancing customer loyalty and satisfaction.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Managed special orders from customers to ensure timely fulfillment. or requests from customers, ensuring timely delivery of desired products or services.
- Coordinated special orders from customers, ensuring timely fulfillment and positive customer experiences.
- Professionally answered telephones and responded to customer inquiries.
- Implemented store opening procedures, ensuring readiness for business operations. and closing procedures, completing all tasks accurately and on schedule.
- Conducted daily cash counts, ensuring financial accuracy for business operations.
Inside Sales Representative
Master Pumps and Power
10.2018 - 08.2020
- Addressed customer inquiries on products, prices, and availability to facilitate informed purchasing decisions.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted customer satisfaction by providing attentive service, resolving concerns promptly, and delivering tailored solutions.
- Updated product knowledge regularly to effectively assist customers and optimize sales opportunities.
Accounts Payable Auditor
Henry Industries
05.2016 - 10.2018
- Currently complete 324 audits per month providing a monthly savings of $17,500.00 by identifying errors in contract billings
- Completed 324 audits per month, identifying errors in contract billings and generating monthly savings of $17,500
- Created and implemented audit reviews and procedures to enhance audit effectiveness
- Provided training and guidance to less experienced auditors, improving team competency and performance
- Received top honors for contributions as a significant contributor within the auditing division.
Billing Analyst
King of Freight
06.2015 - 05.2017
- Generated an average of 160 invoices per day
- Resolved invoice issues by researching vendor statements and communicating with internal and external stakeholders
- Collected past due invoices from current customers, ensuring timely payments and maintaining cash flow
- Researched and Collected missing paperwork from both brokers and drivers in order to invoice clients
- Secured promotion to floor manager to floor manager within 90 days, demonstrating leadership potential.
Education
CNA -
Demarge University
High School Diploma -
Goddard High School
Skills
- Scheduling
- Operational Coordination
- Inventory Control
- Customer Service
- Relationship Building
- Resource Allocation
- Excel and Outlook expertise
- Office software proficiency
- Financial Reporting
- Multitasking
- Team Coordination
- Team Collaboration
- Decision Making
- Problem Solving
- Critical thinking
- Negotiation
- Effective Communication
- Administrative assistance
- Financial Reporting
Cover Letter
Dear Hiring Manager,
I'm applying for a position at your company. Based on the position posted , I'm confident that I am fully qualified for
the position and will be a strong addition to your current team. Coming back to my hometown has been a dream of
mine for several years, I am excited for my new adventure and look forward to hearing from you!
Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Tabitha L PearceTabitha L Pearce
References
- Trisha Cunningham, Dispatch Manager, Cargill, 316-351-4240
- Amber Richardson, Billing Analyst, King of Frieght, 346-210-3228
- Angel Oulette, Manager, Nuway, 316-993-2197
Strengthshobbies
Flexibility, Adaptability, Communicating, Enthusiasm, Trustworthiness, Determination, Dedication, Mountain Biking, Weight Lifting, Camping, Cooking
Timeline
Dispatch
P1 Service
08.2026 - Current
Inside Sales/ Office Manager
Neenan Company
08.2021 - Current
Inside/Counter Sales
The Tap of Kansas
09.2020 - 08.2021
Inside Sales Representative
Master Pumps and Power
10.2018 - 08.2020
Accounts Payable Auditor
Henry Industries
05.2016 - 10.2018
Billing Analyst
King of Freight
06.2015 - 05.2017
CNA -
Demarge University
High School Diploma -
Goddard High School