Tabitha Kaye Thompson
Locust Grove,GA
Summary
Proven track record in delivering exceptional customer service and maintaining high cleanliness standards, as demonstrated at The Red Clay Table and Piedmont Airlines. Skilled in guest engagement and relationship management, consistently enhancing customer satisfaction and fostering loyalty. Achieved high performance ratings for teamwork and service excellence, showcasing a strong work ethic and hospitality service expertise. Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
Work History
Server
The Red Clay Table
03.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Flight Attendant
Piedmont Airlines
03.2003 - 02.2007
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Bachelor of Arts - Communications/Acting
University of North Alabama
Florence, Al05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Hospitality service expertise
- Menu Memorization
- High-volume dining
- Relationship Management
- Food sales and promotion
Timeline
Server
The Red Clay Table
03.2018 - 01.2020
Flight Attendant
Piedmont Airlines
03.2003 - 02.2007
Bachelor of Arts - Communications/Acting
University of North Alabama
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