Tabithia Walker
Wyandotte,MI
Summary
Diligent Medical Receptionist with extensive experience at Michigan Perinatal Associates and IHA.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Michigan Perinatal Associates
Dearborn, MI
06.2023 - Current
- Managed patient scheduling and appointments efficiently to optimize clinic workflow including patient registrations and insurance verifications.
- Maintained electronic health records, ensuring data accuracy and confidentiality per HIPAA regulations.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Enhanced patient experience by maintaining clean, organized reception area.
Medical Receptionist/ CSA II
IHA
Livonia, MI
04.2021 - 06.2023
- Prepared patients for their visit by collecting and documenting vitals.
- Frequently aided patients in scheduling appointments and procedures.
- Efficiently checked patients in and out for appointments.
- Ability to properly collect and update registration and insurance information.
- Inputs necessary clinical information such as vitals and medical histories.
Server
Midfield Concession Enterprises
Romulus, MI
06.2015 - 01.2021
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Delivered exceptional customer service, ensuring satisfaction and repeat business during high-volume settings.
- Trained new staff and assisted in inventory management, ensuring stock levels met operational demands.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MISkills
- Front desk operations
- Telephone etiquette
- Medical terminology
- Insurance verification
- EMR / EHR
- HIPAA compliance
- Medical charting
Timeline
Medical Receptionist
Michigan Perinatal Associates
06.2023 - Current
Medical Receptionist/ CSA II
IHA
04.2021 - 06.2023
Server
Midfield Concession Enterprises
06.2015 - 01.2021
High School Diploma -
Wayne Memorial High School
CSA II Certified through IHA
Excelled in two courses for Clinical Support Assistant training including obtaining and documenting vitals, accurate medical histories, and completing a medical terminology course.