Greeted patients upon arrival and maintained a clean reception area for visitors.
Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
Processed payments from patients using cash registers or computer software programs.
Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
Patient Transporter
BJC Hospital
03.2022 - 10.2024
Warmly greeted patients and visitors and made each feel welcome.
Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Reduced patient anxiety during transport by maintaining open communication and answering questions.
Education
Associate of Science - Radiology
Southwestern Illinois College
Belleville, IL
12-2026
Skills
Verbal and written communication
Patient education
Research background
Emergency response
Team building
Timeline
Patient Care Representative
BJC Healthcare
10.2023 - Current
Patient Transporter
BJC Hospital
03.2022 - 10.2024
Associate of Science - Radiology
Southwestern Illinois College
Awards
Swimming, Binge watching Law & Order SVU, Hike, Camping, Volunteer at Animal Shelter