Taccara Delaughter
Minneapolis,MN
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Assistant Manager Front Office Operations
Mason City Clinic
Mason City, IA
08.2024 - Current
- Assists department manager in the planning and directing of the daily operations of the reception and switchboard services to ensure timely and accurate services.
- Monitored and reviewed staff performance in appointment data accuracy, schedules, and customer service, identifying and resolving issues impacting underperformance.
- Conducted training sessions on Epic Live System and Athena Health Systems, enhancing staff proficiency and improving service delivery.
- Remained up-to-date on government, commercial, and other third-party payor regulations related to scheduling appointments and implemented work flow processes to ensure timely scheduling for payment.
- Researched and resolved complex department-specific issues, including denied claims due to referral or authorization issues and scheduling complaints.
- Assists in developing, implementing and administering annual capital budget in order to meet established goals and objectives of the Clinic, ensures adherence to budget and initiates corrective action to significant variances.
Patient Care Coordinator
Mason City Clinic
Mason City, IA
09.2022 - 08.2024
- Coordinated appointment scheduling for patients
- Collecting patient Co pays
- Managed incoming telephone calls for the clinic
- Collecting patient Co copays
- Documentation in the Electronic Medical Record
- Scheduling patient testing
- Sending messages to the Providers and the Nurses from Patients
- Operating the Switchboard phone system for the Clinic
- Assisted providers with scheduling and templating for outreach locations to optimize appointment management.
- Writing outpatient orders for lab and testing
- Performed patient registration by scanning documents such as scanning documents into the patients' records.
Supported Community Living Supervisor/Medication Manager
One Vision
Clear Lake, IA
01.2020 - 01.2021
- Supervised 5-person home for individuals with disabilities, ensuring staff had necessary resources for a safe and supportive environment.
- Assisted individuals with daily living activities, including bathing, meal preparation, laundry, medication administration, bill payments, and budgeting.
- Supported individuals in maintaining personal living spaces through regular housekeeping tasks., Cooking, and being as independent to their ability
- Attended yearly meetings with families and case managers to make sure each client had yearly goals and addressed the clients wants and needs.
- I encourage the clients to participate in activities, and outings.
- Motivated clients to engage in enjoyable activities and social outings. to participate in activities, and outings.
- Ensured clients lived in a safe and comfortable home while promoting their independence.
Lead Care manager/Medication Manager
Sunrise Senior Living
West Bloomfield, MI
02.2017 - 01.2020
- Administered medications to residents, ensuring safety and compliance with health regulations. I took residents' vital signs and administered injections if needed. I also assisted the nurses with wellness visits and paperwork.
- Coordinated resident care plans and daily support at Sunrise Senior Living communities.
- Supervised caregiving staff during personal care, meals, and mobility assistance.
- Monitored resident needs and updated service plans with nursing teams.
Personal Support Professional
Opportunity Village
Clear Lake, IA
04.2015 - 02.2017
- Provided personal care for elderly people and people with disabilities.
- Delivered daily assistance to dependent adults, ensuring dignity and safety.
- Aided clients in personal grooming, dressing, bathing and toilet use.
- Prepared balanced meals according to dietary guidelines.
- Provided emotional support and companionship to clients.
- Offered emotional support and companionship, enhancing clients' overall well-being.
- Transported patients to and from social activities and shopping and errands.
- Reported problems to supervisors and nurses.
Attendant Care Provider
Consumer Direct
, State of Iowa
02.2011 - 02.2016
- My job description was:
- Performed light housekeeping tasks, including dusting and vacuuming.
- Provided patient care by safely lifting and transferring patients to enhance mobility and comfort.
- Supported nutritional needs by feeding patients as required, ensuring proper dietary intake.
- Assisting patients with getting ready for bed.
- Light meal preparation
- Assisted patients with bedtime routines to promote comfort and a restful night.
Cashier
Mills Fleet farm
Mason City, IA
01.2014 - 06.2014
- Processed cash transactions and ensured accurate change was given
- Welcomed customers upon arrival to create a friendly atmosphere.
- Maintained a clean work area
- My accomplishments included: My accomplishments have been that I gained excellent experience in customer service.
Education
Associate of Applied Science - Medical Assisting
Kaplan University
Mason City , IA 06.2011 - 06.2013
Associates Degree -
Kaplan University
IAHigh School Diploma -
Redford High School
MISkills
- Appointment scheduling
- Surgery Scheduling
- Insurance Verification
- Claims resolution
- Referrals
- Lab orders
- Patient copayment collection
- Epic system navigation
- Athena health
- Staff Scheduling
- New employee orientation
- Data report generation
- Medication Management
- Patient Care
Timeline
Assistant Manager Front Office Operations
Mason City Clinic
08.2024 - Current
Patient Care Coordinator
Mason City Clinic
09.2022 - 08.2024
Supported Community Living Supervisor/Medication Manager
One Vision
01.2020 - 01.2021
Lead Care manager/Medication Manager
Sunrise Senior Living
02.2017 - 01.2020
Personal Support Professional
Opportunity Village
04.2015 - 02.2017
Cashier
Mills Fleet farm
01.2014 - 06.2014
Associate of Applied Science - Medical Assisting
Kaplan University
06.2011 - 06.2013
Attendant Care Provider
Consumer Direct
02.2011 - 02.2016
Associates Degree -
Kaplan University
High School Diploma -
Redford High School