Tachonia Smoak

• Enhanced compliance processes by conducting thorough investigations and identifying areas for improvement.
• Streamlined internal reporting systems for more efficient case management and resolution.
• Reduced risk exposure by consistently monitoring industry regulations and ensuring company adherence to guidelines.
• Provided comprehensive training to staff, elevating overall awareness of compliance policies and procedures.
• Monitor the GA PARIS Inbox, assign cases and addressing difficult cases based on experience.
• Maintaining State required training for compliance and reducing chances of compromising PII.
• Addressing the Hotline and ADA Inbox when necessary

• Closing cases when the Out of State Inquiry reports the client resides out of state
• Investigating and managing the PARIS Hotline which brings in Out of State Inquiries when clients may need cases closed or could possibly be receiving dual issuance.
• Determining whether referrals are necessary to be created/screened out.
• Navigating databases/resources to find evidence to assist with building cases
• Currently familiarizing myself with the OIG Hotline Log as well as the Food and Nutrition Services inquiry log in order to address any citizen complaints.
• Training incoming Agents to address Georgia Out of State Inquiries.

Creating Case Files for EBT store fraud investigations.

Assisting the unit as needed in any capacity.

Explaining the policies and procedures for receiving SNAP federally to clients in attempts to minimize misunderstandings.

Conducting interviews with clients for Waiver of Disqualification Hearings concerning the allegations.

Attending Hearings for EBT fraud with Administrative Disqualification Hearing Judge's for alleged fraud.

Adjudicating Fraud Claims and imposing Federal Disqualifications as well as notifying the clients via policy.

Obtaining potential fraud referrals and pursuing evidence to substantiate the claim

Meeting with other State/County Agencies for assistance and evidence

Investigating the allegations and any potential avenues to obtain the verification to support the claim

Maintaining a caseload of 30+ monthly

Attending Hearings in court with Administrative Disqualification Hearing Judges to adjudicate SNAP/TANF/Childcare Fraud

Training new Agents and introducing them to the other entities that can build stronger cases

Receiving incoming calls and resolving customer complaints

Screening SNAP referrals to verify valid overpayments and intent to deceive

Entering referrals and locating documents to support fraud

Scheduling appointments with the County Solicitor's and DA's offices in an attempt for Agents to resolve and recoup payments

Requesting and retrieving supporting documents, policy documents and any possible evidence to substantiate a claim

Obtaining wage verification, residency and household member information for potential court cases

Creating case records for the Agents and archiving according to the Federal Guidelines

Customer Service duties to delicately explain policies to clients so that they understand their individual situations

Preparing monthly reports such as production, leave taken and expenses