Tacie Goodson
1204 Dawn Ave
Summary
Dynamic Patient Care Coordinator with extensive experience at Pediatric Dental OKC, excelling in patient relations and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and meticulous record management. Skilled in HIPAA compliance and patient education, ensuring a seamless and confidential care experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Pediatric Dental Okc - David T. Evans Dmd
04.2024 - Current
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Assisted parents in understanding treatment plans and insurance benefits for better patient engagement.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Communicated effectively with dental staff to streamline workflows and enhance patient experience.
- Monitored inventory of dental supplies, ensuring availability for seamless clinical procedures.
- Conducted follow-up calls to patients post-treatment, enhancing satisfaction and addressing concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Dental Assistant
Pediatric Dental Okc - David T. Evans Dmd
09.2014 - Current
- Assisted in patient examinations and procedures, ensuring comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing materials.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed appointment scheduling and patient records using dental software systems.
- Monitored inventory levels, facilitating timely reordering of dental supplies.
- Trained new staff on office procedures and best practices for patient interaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Dental Assisting
DeMarge College
Oklahoma City, OK09.2003
High School Diploma -
Moore High School
Moore, Oklahoma 05.2001
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Patient care
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Patient documentation
- Follow-up care
- Office administration
- Filing and recordkeeping
- Payment collection
- Care planning
- Policy compliance
- New hire training
- Insurance practices
- Claims processing
Certification
Coronal Polishing, Placement of Pit & Fissure Sealants, Administering Nitrous Oxide, Xrays
Timeline
Patient Care Coordinator
Pediatric Dental Okc - David T. Evans Dmd
04.2024 - Current
Dental Assistant
Pediatric Dental Okc - David T. Evans Dmd
09.2014 - Current
Dental Assisting
DeMarge College
High School Diploma -
Moore High School