Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ta'Coya Johnson

Ta'Coya Johnson

Atlanta,GA

Summary

Engagement Specialist with over 10 years of experience in business growth. Dedicated about developing relationships,and pushing success through innovative solutions.


Career Objective: Passionate & results driven professional with a strong background in digital marketing , seeking a remote role to leverage my expertise in driving online engagement & revenue.

Overview

11
11
years of professional experience

Work History

Patient Scheduler

University of Kansas Health System
08.2022 - 06.2024
  • Coordinated patient appointments, optimizing scheduling for seamless patient flow and reduced wait times
  • Facilitated MyChart EMR System activation, enhancing patient access to medical records
  • Managed patient registration, verified insurance, and processed referrals, improving accuracy and reducing errors by 14.7%

Verifications Specialist

ULPS
04.2018 - 03.2020
  • Reviewed applicants' credit histories and paperwork for loan feasibility, ensuring compliance
  • Simplified complex financial information for applicants, enhancing understanding and satisfaction
  • Examined loan applications, making approval or denial decisions with accuracy and fairness


Engagement Specialist

Accent Marketing
03.2013 - 12.2018
  • Handled inbound calls, scheduled appointments, processed payments, promoted products and services
  • Analyzed marketing campaign performance to align with goals and improve outcomes
  • Implemented customer engagement strategies, leading to a 20% increase in client retention and satisfaction


Nursing Assistant

On Call Care
10.2013 - 03.2016
  • Assisted patients with daily hygiene tasks, ensuring comfort and dignity
  • Maintained patient confidentiality by accurately managing medical records
  • Applied nursing expertise to assess patient needs and implement effective care solutions


Education

High School Diploma -

Paseo Academy of Arts
Kansas City, MO
05.2014

Nursing Certificate -

Manuel Tech
Kansas City, MO
05.2014

Skills

  • Customer Service
  • Process Optimization
  • Relationship Building
  • Partnership Cultivation
  • Business Growth
  • Following up with patients
  • Patient confidentiality
  • Verifying insurance

Timeline

Patient Scheduler

University of Kansas Health System
08.2022 - 06.2024

Verifications Specialist

ULPS
04.2018 - 03.2020

Nursing Assistant

On Call Care
10.2013 - 03.2016

Engagement Specialist

Accent Marketing
03.2013 - 12.2018

High School Diploma -

Paseo Academy of Arts

Nursing Certificate -

Manuel Tech
Ta'Coya Johnson