Taea Mcghie
Lehi
Summary
Detail oriented customer service professional with 5+ years of experience in high-volume retail and food service environments. Exemplifies strong responsibility ownership, creative problem solving, personal initiative and follow-through, with a consistent focus on delivering high-quality results. Recognized as a reliable and adaptable team member with a strong ability to improve operational efficiency, remain organized, and perform under pressure.
Overview
6
6
years of professional experience
Work History
Assistant Deli Manager
Ridleys Family Markets
Eagle Mountain, UT
09.2024 - Current
- Managed daily deli operations, coordinating with team members to maintain a smooth workflow, compliance with food safety regulations, and quality production standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed
suggestions for future planning purposes. - Monitored department performance and adapted processes to improve speed and organization.
- Assisted in inventory management through both cycle counts and full inventory audits, while optimizing stock levels to minimize waste and ensure consistent product availability.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Assistant Manager
Beans And Brews (Ridleys Family Markets)
Eagle Mountain, UT
01.2024 - 09.2024
- Supervised daily store operations in a high-volume environment, ensuring efficiency, consistent high quality service, and compliance with company standards.
- Operated espresso machines, grinders, and other coffee equipment efficiently.
- Assisted in inventory management and ordering processes to maintain stock levels, reduce waste, and ensure product availability.
- Collaborated with management to develop and execute grand opening events, drawing in a new customer base and generating positive reviews for a new business.
- Oversaw onboarding and training for new employees through a self-designed program aimed at teaching essential barista skills, operational efficiency, and customer service excellence.
Assistant Manager
Starbucks (Ridleys Family Markets)
05.2023 - 01.2024
- Fostered a positive and supportive work environment through strong coworker relationships, clear communication, and teamwork.
- Crafted high-quality coffee beverages while ensuring precise adherence to recipes and standards.
- Monitored stock levels of supplies, ensuring timely reordering to prevent shortages.
- Assisted in training new staff on company policies, procedures, and best practices.
- Implemented organization and cleanliness protocols to improve efficiency and enhance both customer and employee experience.
- Built strong customer relationships by providing personalized attention and consistently positive interactions, generating repeat business.
Shift Supervisor
Starbucks
Sandy, UT
05.2021 - 11.2022
- Led and supported team members during shifts, providing direction, coaching, and real-time problem-solving to maintain productivity and customer satisfaction.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Managed cash handling procedures including till balancing, register reconciliation, and end-of-day deposits with accuracy and accountability.
- Resolved customer concerns promptly, fostering positive relationships and encouraging repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Barista
Starbucks
Sandy, UT
06.2020 - 05.2021
- Prepared high-quality beverages consistently following established recipes and guidelines.
- Maintained cleanliness and organization of workstations and customer spaces.
- Developed rapport with customers, providing personalized recommendations to enhance their experience.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Executed daily maintenance and operation of espresso machines, grinders, and brewing equipment with consistent quality and efficiency.
Education
High School Diploma -
University View Academy
Slidell, LASkills
- Employee supervision and coaching
- Inventory management
- Critical thinking
- Attention to detail
- Multitasking
- Process improvement
- Time management
- Problem-solving under pressure
- Customer retention and loyalty building
Timeline
Assistant Deli Manager
Ridleys Family Markets
09.2024 - Current
Assistant Manager
Beans And Brews (Ridleys Family Markets)
01.2024 - 09.2024
Assistant Manager
Starbucks (Ridleys Family Markets)
05.2023 - 01.2024
Shift Supervisor
Starbucks
05.2021 - 11.2022
Barista
Starbucks
06.2020 - 05.2021
High School Diploma -
University View Academy