Tageauna Smith
Shreveport,Louisiana
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
17
17
years of professional experience
Work History
Hairstylist
Groom Therapy
07.2016 - Current
- Drove salon revenue with quality service and knowledgeable product advice
- Delivered top-quality service for clients' cutting, coloring, and styling needs
- Advised clients on best hairstyle and beauty tips for individual characteristics
2 Year Old Teacher
New Castle Enrichment Center
02.2013 - 11.2017
- Collaborated closely with parents to provide updates on their child''s development and share advice on how to support learning at home.
- Supported children''s emotional growth through compassionate conversations, addressing their needs with understanding and empathy.
- Boosted cognitive development with hands-on sensory activities that encouraged exploration and curiosity in young learners.
- Improved language development by implementing engaging storytelling sessions and singalongs.
TSA Agent
Teleperformance
08.2011 - 02.2013
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
Medical Assistant
Dr. Alfred Hathorn Jr. M.D.
10.2010 - 08.2011
- Triaged patients and performed vital checks for patient flow facilitation
- Documented medical data in patient charts, facilitating accurate records
- Supported physicians in examinations, procedures, and diagnostic tests
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Stocked supplies and instruments for examination rooms
- Obtained patient medical histories for inclusion in records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Performed patient intake and assisted in patient care procedures
Cashier
Walmart Supercenter
01.2008 - 11.2010
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Greeted and informed customers of products, fostering positive store experiences
- Delivered exceptional customer service at all points of contact
- Built and maintained positive working relationships with co-workers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Schedule management
- Relationship building and management
Timeline
Hairstylist
Groom Therapy
07.2016 - Current
2 Year Old Teacher
New Castle Enrichment Center
02.2013 - 11.2017
TSA Agent
Teleperformance
08.2011 - 02.2013
Medical Assistant
Dr. Alfred Hathorn Jr. M.D.
10.2010 - 08.2011
Cashier
Walmart Supercenter
01.2008 - 11.2010