Tahira Zapata
West Allis,WI
Summary
Attentive Leader dedicated to keeping teams on track and exceeding daily targets. History of achieving maximum team performance with empowered, confident staff. Motivational in improving teamwork and eliminating errors. Leader with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Milwaukee, WI
06.2022 - 09.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
Shift Lead
Walgreens
Milwaukee, US
03.2020 - 05.2022
- Managed operations during shift, with total awareness of activities of employees and customers
- Supervised department employees and monitored equipment to support functionality
- Prepared shift reports, keeping management informed of daily operations
- Delegated tasks, communicated expectations, and directed workflows to improve performance
- Improved team member performance through motivation and training
- Performed facility checks to verify cleanliness and client safety
- Managed employee performance through disciplining, coaching, and counseling
- Directed work of multiple teams and assisted with meeting specific team project goals
- Guided staff in absence of direct supervisors
Assistant Manager
Arby's
Milwaukee, US
09.2015 - 10.2020
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Monitored and controlled department budget, grew revenue, and contained expenses reviewing monthly profit and loss statements to identify areas in need of improvement
- Monitored and adjusted staff schedules based on business requirements
- Coordinated and supervised activities of team members to consistently meet customers' needs
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Communicated openly across departments to verify and correct inventory counts
- Conducted regular cycle counts to contribute to successful inventory management
- Maintained accurate transaction records to provide effective loss prevention and financial asset tracking
- Followed security procedures for armored car pickups, bank deposits, and other cash transportation tasks
- Used POS system to compute bill amounts and take payment, including cash, credit, and debit cards
- Managed timekeeping and payroll, including proper paperwork for terminations and new hires
Waitress
Denny's
Milwaukee, US
09.2019 - 03.2020
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Set up tables with glassware, linens, and silverware to prepare tables for service
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Suggested additional items to customers to increase restaurant sales
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Trained new servers and bussers in company values, culture, and policies
- Removed dishes and glasses from tables or counters to prepare for cleaning
- Prepared checks that itemize and total meal costs and sales taxes
- Answered customer menu questions and offered suggestions based on individual preferences
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Entered orders, delivered food and beverages, and processed payments
- Answered phones and took phone orders for customer pick up or delivery
- Uphold high sanitation and safety standards while delivering and serving food
- Greeted all guests with smile and friendly greeting
Education
High School -
Bradley Tech High School
Milwaukee, WI01.2013
Skills
- Multitasking
- Creative thinking
- Motivation
- Planning
- Training
- Task prioritization
- Organization
Recommendations
- Ali Khan (Pharamist Manager) 414-364-1318
- Craig Peterson (General Manager) 414-702-5084
- Oriana Dove (General Manager) 414-469-4009
- Breanna Huven (Co-worker) 414-213-6448
Timeline
Pharmacy Technician
Walgreen's Pharmacy
06.2022 - 09.2024
Shift Lead
Walgreens
03.2020 - 05.2022
Waitress
Denny's
09.2019 - 03.2020
Assistant Manager
Arby's
09.2015 - 10.2020
High School -
Bradley Tech High School