TAHJ TOWNSEND
Los Angeles,CA
Summary
Experienced General Manager with 7+ years in hostel management. Proven track record in operations, team leadership, and guest satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
General Manager
Samesun Backpacker Lodges Hollywood
Los Angeles, CALIFORNIA
10.2020 - Current
- Overseeing inventory management
- Maintain ongoing relationships with local partners/vendors/contractors and coordinated promotions in accordance with seasonal relevance
- Guiding management and supervisory staff to promote smooth operations.
- Managing the recruitment and separation processes
- Managing all maintenance projects to ensure successful completion
- Providing staff training for the implementation of new reservation systems
- Establishing and nurture positive relationships with vendors.
General Manager
Walk of Fame Hostel
Los Angeles, CALIFORNIA
01.2016 - 10.2020
- Conceived and proposed innovative solutions for functional upgrades
- Motivated, coached, and applied corrective measures to empower employees for optimal performance
- Designed sales and service strategies to improve revenue and client retention
- Enhanced operational performance by developing effective business development strategies, systems, and procedures
- Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements
- Delivered exceptional client experiences with hands-on leadership of front-line associates and area managers.
Education
Bachelor of Science - Hospitality
Fisher College
Boston, MA05-2013
Associate of Science - Business Administration and Management
Dean College
Franklin, MA05-2009
Skills
- Team Leadership
- Budget Management
- Supervision and Training
- Mews
- Guest Services
- Performance Improvements
- Operations Management
- Conflict Resolution
- Roommaster
- Problem Solving
Timeline
General Manager
Samesun Backpacker Lodges Hollywood
10.2020 - Current
General Manager
Walk of Fame Hostel
01.2016 - 10.2020
Bachelor of Science - Hospitality
Fisher College
Associate of Science - Business Administration and Management
Dean College
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