Summary
Overview
Work History
Education
Skills
Accomplishments
Organization Information
Cheerleading Captain
Timeline
Generic

Tahja Temple

Houston,TX

Summary

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Overview

8
8
years of professional experience

Work History

Patient Services Representative

Women's Group of Northwestern
01.2021 - 09.2023
  • Assisted patients in filling out check-in and payment paperwork, used Greenway to schedule appointments, balanced deposits and credit card payments, took copayments and compiled daily financial records, applied administrative knowledge while explaining procedures/service, with courtesy and patience to the patients.
  • Maintained confidentiality of all patient information according to HIPAA regulations.

Patient Services Representative

Alexian Brothers Medical Center
09.2020 - 01.2021
  • Scheduled appointments, checked patients in and out, collected copays, oversaw insurance, screened patient's temperature for Covid.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Assisted with patient registration, insurance verification, and appointment scheduling.

Cashier

Nordstrom Rack
05.2019 - 08.2020
  • Oversaw/completed money transactions and customer service duties, answered questions about store policies and addressed customer concerns, addressed customer needs and made product recommendations to increase sales, helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier and Customer Service Associate

Walmart
01.2018 - 01.2019
  • Oversaw/completed money transactions and customer service duties, answered questions about store policies and addressed customer concerns, addressed customer needs and made product recommendations to increase sales, helped customers complete purchases, locate items, and join reward programs.

Stock Associate

Target
12.2017 - 01.2018
  • Prior to store opening, collected inventory off the conveyor belts, and loaded the inventory onto shelves.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Assisted customers in locating products throughout the store.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.

Cashier

Burlington
05.2016 - 08.2016
  • Oversaw/completed money transactions and customer service duties, answered questions about store policies and addressed customer concerns, addressed customer needs and made product recommendations to increase sales, helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

Kmart
05.2015 - 08.2015
  • Oversaw/completed money transactions and customer service duties, answered questions about store policies and addressed customer concerns, addressed customer needs, and made product recommendations to increase sales, helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Bachelor of Science - Law Enforcement Administration

Western Illinois University
05.2019

Skills

  • Patient Greeting
  • Onsite Tours
  • Insurance Verifying
  • Bookkeeping Support
  • Document Filing
  • System Updates
  • Medical Billing
  • Coding Understanding
  • Appointment Scheduling
  • Reception Management
  • Insurance Verification
  • Medicaid
  • Payment Collection
  • Customer Service
  • PowerPoint
  • Excel
  • Word
  • Outlook

Accomplishments

  • 2018, WIU - Women in Business, Discussed women entrepreneurship while learning the fundamentals of starting a business. Learned the importance of social skills, collaboration, giving back to the community, and money management. Participated in the fundraiser that raised capital for the Women in Business organization.
  • 2018, WIU - Campus Girl Scouts, Assisted in organizing various fundraiser events, sold cookies, and participated in community service events centered around the improvement of society and building great leadership skills.
  • 2017, WIU - Student Government Association, Assisted and spearheaded ideas on how to improve the school's campus and other organizations.
  • 2013-2015, Chicago Bulls College Prep - Cheerleading Fundraiser, Spearheaded the cheerleading team's fundraiser to raise money for the cheerleading uniforms.
  • 2014-2015, Chicago Bulls College Prep - Hot Chocolate Run, Assisted in organizing the distribution of t-shirts, equipment, and running jackets to the runners in the 2k Mile Chocolate Run event.
  • 2012-2015, Chicago Bulls College Prep, Organized and dedicated Administrative Professional with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively independent or team environments.

Organization Information

Writing, Editing/Proofreading Papers

Cheerleading Captain

2012, 2014, Chicago Bulls College Prep, Community Service Nursing Home Project, Led the group reading initiative at various senior residences. Assisted in facilitating arts and crafts activities and small events.

Timeline

Patient Services Representative

Women's Group of Northwestern
01.2021 - 09.2023

Patient Services Representative

Alexian Brothers Medical Center
09.2020 - 01.2021

Cashier

Nordstrom Rack
05.2019 - 08.2020

Cashier and Customer Service Associate

Walmart
01.2018 - 01.2019

Stock Associate

Target
12.2017 - 01.2018

Cashier

Burlington
05.2016 - 08.2016

Cashier

Kmart
05.2015 - 08.2015

Bachelor of Science - Law Enforcement Administration

Western Illinois University
Tahja Temple