Tahjhay Riggs
Lewisville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Dispatcher Coordinator
C.O.P.S Monitoring
10.2023 - 05.2025
- Monitored alarm systems, identified alerts, and guided customers through troubleshooting and system deactivation procedures.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Customer Service Representative
Charter Communications, Spectrum
01.2019 - 08.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions in a timely manner.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Call Center Agent
Virgin America / Alaska Airlines
09.2016 - 09.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associates - Health Sciences
West Los Angeles College
Culver City, CA05.2016
Skills
- Data entry
- Conflict resolution
- DOCSIS expertise
- Troubleshooting
- Call handling
- CRM software
- Technical support
- Microsoft office expertise
Timeline
Dispatcher Coordinator
C.O.P.S Monitoring
10.2023 - 05.2025
Customer Service Representative
Charter Communications, Spectrum
01.2019 - 08.2023
Call Center Agent
Virgin America / Alaska Airlines
09.2016 - 09.2018
Associates - Health Sciences
West Los Angeles College
Similar Profiles
James HoltJames Holt
Alarm Dispatcher at C.O.P.S MonitoringAlarm Dispatcher at C.O.P.S Monitoring
LIYA SHARMALIYA SHARMA
Paralegal | Co-op Placement at C.O.P.S. Legal ServicesParalegal | Co-op Placement at C.O.P.S. Legal Services
Donovan HenryDonovan Henry
Dispatcher at C.O.P.SDispatcher at C.O.P.S
Lexus PerkinsLexus Perkins
Service Advisor at David McDavid Honda of FriscoService Advisor at David McDavid Honda of Frisco
Angeleka EdwardsAngeleka Edwards
Operator at Heritage AmusementOperator at Heritage Amusement