Summary
Overview
Work History
Education
Skills
Timeline
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Tahkeiya Baisden

Panama City,FL

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Receptionist role. Adaptable and committed to continuous professional growth.

Overview

2
2
years of professional experience

Work History

Teleperformance

Teleperformance USA
07.2019 - 11.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Delivered high-quality customer support, resolving inquiries and complaints efficiently to ensure client satisfaction.
  • Handled high-volume calls while maintaining accuracy, professionalism, and adherence to company standards.
  • Documented all customer interactions, transactions, and follow-ups to maintain accurate records.
  • Consistently met or exceeded performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
  • Assisted in training and mentoring new team members, promoting best practices and adherence to procedures.
  • Adapted quickly to new technologies, scripts, and process changes to maintain service quality.
  • Collaborated with team members and supervisors to identify and implement process improvements.
  • Escalated complex issues appropriately, ensuring timely resolution and customer retention.
  • Maintained confidentiality and compliance with all company policies and regulatory requirements.

United States Marine

US Military
06.2017 - 03.2019
  • Led successful missions by implementing strategic planning and effective teamwork.
  • Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
  • Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
  • Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
  • Performed office and administrative duties in a role originally designed for field operations.
  • Promoted to a position typically held by higher-ranking non-commissioned officers due to demonstrated competence and reliability.
  • Managed daily documentation and tracking of personnel.
  • Oversaw and maintained accurate records for over two million dollars in company revenue, ensuring compliance with organizational and financial protocols.

Education

High School Diploma -

Monroe Comprehensive Highschool
Albany, GA
05-2016

Skills

  • Time Management
  • Team Collaboration
  • Risk Assessment
  • Process Improvement
  • Record Keeping
  • Software & Systems Proficiency
  • Adaptability & Flexibility
  • Resource Management
  • Strategic Thinking
  • Operational Thinking

Timeline

Teleperformance

Teleperformance USA
07.2019 - 11.2019

United States Marine

US Military
06.2017 - 03.2019

High School Diploma -

Monroe Comprehensive Highschool

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