Summary
Overview
Work History
Education
Skills
Accomplishments
Top Performer in my Region
Languages
Interests
Timeline
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Tahlia Anderson

New Brunswick,NJ

Summary

Patient-focused healthcare professional with hands-on training in both vision and hearing care settings. Trained under licensed specialists in visual acuity assessments, EMR documentation, and patient flow coordination. Skilled in accurate charting, insurance handling, and de-escalation, with a strong record of reliability and service excellence. Known for adaptability, professionalism, and top regional performance. Ready to support ophthalmic diagnostics and contribute to efficient, compassionate care delivery.

Overview

2
2
years of professional experience

Work History

Patient Care Coordinator & Apprentice to Hearing

HearingLife
06.2024 - Current
  • Apprenticed under a licensed Hearing Aid Specialist, assisting in patient testing, ear mold impressions, equipment handling, and follow-up fittings to ensure comprehensive care for patients.
  • Conducted patient intake interviews, gathered medical and hearing histories, and maintained accurate documentation in both digital and paper formats.
  • Completed over 65 outbound calls to acquire new patients per day. Completed over 5 home visits a month as well as made frequent trips to patient's primary care doctor to gather required medical information.
  • Processed insurance claims, secured authorizations, collected payments, and ensured smooth financial transactions to support office operations.
  • Trained new staff in daily operations, compliance protocols, and patient handling procedures, ensuring smooth integration of new team members and continuity of care.
  • Acted as on-site supervisor when leadership was unavailable, managing workflow, resolving patient concerns, and ensuring service excellence through leadership and problem-solving.
  • De-escalated complex patient situations with empathy and professionalism, acting as the primary point of contact for patients with heightened concerns or needs.
  • Organized patient events, internal meetings, and outreach programs, contributing to increased patient retention and satisfaction by fostering a community-focused environment.
  • Recognized as a top-performing coordinator in the region for customer service, office compliance, and productivity, demonstrating a high level of proficiency and care in every aspect of the role.
  • Maintained strict adherence to HIPAA guidelines, ensuring confidentiality and privacy of sensitive patient information at all times.
  • Delivered exceptional customer service, consistently addressing patient concerns, answering questions, and ensuring satisfaction with the care experience.

Optometrist Receptionist & Assistant Trainee

Rubin Vision Centers
08.2023 - 06.2024
  • Trained directly under an Optometric Assistant, gaining valuable hands-on experience with patient assessments and clinical procedures, while primarily focusing on receptionist tasks such as patient intake, scheduling over 20+ appointments , and managing patient records.
  • Managed over 30 incoming communication between customers, medical institutions and I, not limited to, faxes, emails, calls, texts and in person visit per day.
  • During my apprenticeship, I learned how to assist with patient assessments, support diagnostic processes, and ensure that the appropriate tests and procedures were scheduled based on patient concerns and appointment types, while continuing to manage front-desk operations efficiently.
  • Updated and maintained patient records, gathering systemic and ocular histories, and ensuring all necessary information was accurately documented to support the optometrist in making informed treatment decisions.
  • Acted as clinical support for the optometrist, helping with patient flow by preparing exam rooms, organizing patient charts, and assisting in creating a smooth, organized environment to enhance overall patient care.
  • Verified insurance information, processed co-pays, scheduled follow-up appointments, and ensured that all administrative tasks were completed in a HIPAA-compliant manner to uphold patient confidentiality and office standards.
  • Played an active role in patient education, ensuring patients understood their treatment plans and what to expect during their visits. I also helped maintain the cleanliness and organization of exam areas, ensuring they met the required health and safety protocols.
  • Through this apprenticeship, I not only gained a deeper understanding of clinical processes but also developed strong multitasking and communication skills, allowing me to support the optometrist and staff while continuing to deliver high-quality administrative support to patients.

Education

Caribbean Advanced Proficiency Examination (CAPE) - Focus Areas: Communication Studies, Sociology, Law

Portmore Community Collage
St. Andrew, Jamaica
06-2020

High School Diploma -

St Andrew High School For Girls
St. Andrew, Jamaica
06-2019

Skills

  • Patient intake
  • Visual acuity checks
  • Chart preparation
  • EMR documentation
  • Insurance verification
  • Scheduling & follow-ups
  • Co-pay processing
  • HIPAA compliance
  • Clinical exam support
  • Patient education
  • Office flow management
  • Conflict de-escalation

Accomplishments

  • Oversaw over 45 patients each month.
  • Reduced complaints to none within the course of my tenure
  • Supervised team of 24 staff members.
  • Documented and resolved technical issues which led to new patients and referrals leading to more persons helped and greater sales.
  • Devised new program to optimize patient intake process.

Top Performer in my Region

Recognized as a Top Regional Performer across a network of over 50 clinics and 84+ employees.

  • Consistently ranked #1 for highest goal-to-budget performance, highest invoice generation, and most patients assisted.
  • Maintained the highest volume of consistent 5-star customer satisfaction ratings across the region.
  • Played a pivotal role in leading my clinic to consistently rank among the top-performing locations nationally, contributing to company-wide success benchmarks and recognition.

Languages

English
Native or Bilingual
Creole
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • I like trying new recipes and food trends
  • Regularly practice mindfulness and meditation for overall wellness
  • Volunteer Work

Timeline

Patient Care Coordinator & Apprentice to Hearing

HearingLife
06.2024 - Current

Optometrist Receptionist & Assistant Trainee

Rubin Vision Centers
08.2023 - 06.2024

Caribbean Advanced Proficiency Examination (CAPE) - Focus Areas: Communication Studies, Sociology, Law

Portmore Community Collage

High School Diploma -

St Andrew High School For Girls

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