Tahlia Pilozo
EAST STROUDSBURG,PA
Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Great Wolf Lodge Resort
Scotrun , PA
01.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Associate
American Eagle
Tannersville, PA
08.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Developed, marketed and sold full range of products and support services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2021
Skills
- Sales Generation
- Order Processing
- POS System Operations
- Cash Handling
- Time Management
- Stocking and Receiving
- Self-Checkout Assistance
- Customer Service
- Teamwork and Collaboration
- Stockroom Upkeep
- Store Opening and Closing
- Retail Loss Prevention
- Upselling Products and Services
- Checking Inventories
- Cash Register Operations
- Answering Customer Questions
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Great Wolf Lodge Resort
01.2021 - Current
Sales Associate
American Eagle
08.2020 - 01.2021
High School Diploma -
East Stroudsburg Senior High School South
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