Tahnaya Williams
Charlotte
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Dedicated Retail merchandiser
Fieldforce Merchandising LLC
Vermilion
05.2025 - 04.2026
- Developed merchandising displays to enhance product visibility and customer engagement.
- Implemented visual merchandising guidelines to ensure brand consistency across locations.
- Organized product displays in accordance with corporate guidelines.
- Collaborated with store teams to maintain inventory levels and product placement.
- Trained new staff on effective merchandising techniques and company standards.
- Updated store planograms in collaboration with management.
- Conducted market research to identify trends and optimize product assortment.
Owner/CEO
Ready Reiki LLC
Charlotte
09.2020 - 05.2025
- Developed and implemented marketing strategies to promote wellness services.
- Established and managed client relationships through personalized Reiki sessions.
- Organized community workshops to educate on Reiki healing techniques.
- Trained and mentored new practitioners in Reiki methodologies and client care.
- Conducted regular assessments of client needs to tailor treatment plans.
- Maintained relationships with existing clients by providing superior customer service.
- Created a welcoming environment to enhance client comfort and relaxation.
Trainee/Student
Goodwill University
Charlotte
02.2025 - 05.2025
Office Manager/Sales Manager/Reiki Practitioner
Ashakti Wellness Center
Charlotte
07.2020 - 06.2022
- Managed daily office operations, including scheduling systems and digital records, improving workflow efficiency and user satisfaction.
- Supported implementation of technology tools to streamline administrative tasks, reducing manual processes and operational costs.
- Assisted in maintaining and troubleshooting scheduling software and internal communication platforms, contributing to smooth service delivery.
- Collaborated with team members to identify process improvements, enhancing user and staff experience through streamlined workflows.
- Addressed customer inquiries and technical issues with digital appointment systems, ensuring effective and timely support for users.
- Documented procedures and client interactions to develop knowledge base and improve information sharing across the team.
- Developed strong interpersonal and communication skills through client engagement and personalized service, contributing to high satisfaction and retention rates.
- Gained hands-on experience in managing confidential digital records in compliance with data privacy standards.
Registered Behavior Technician (RBT)
Chrysalis Autism Center
Rock Hill
04.2019 - 06.2020
- Tracked and documented behavioral data with precision, demonstrating strong technical documentation and data management skills.
- Collaborated with cross-functional teams to troubleshoot and resolve client challenges, enhancing client satisfaction and support outcomes.
- Delivered individualized support through structured plans, mirroring IT support practices like ticket resolution and user-specific troubleshooting.
- Supported onboarding and training of new staff, facilitating knowledge transfer and strengthening team capabilities.
- Collaborated with cross-functional teams to troubleshoot and resolve client challenges, reflecting ability to work effectively in support environments.
- Delivered individualized support through structured plans, improving client engagement and adherence to treatment protocols.
Delivery Driver
DoorDash
Charlotte
09.2017 - 04.2020
- Leveraged mobile and GPS technology to manage routes efficiently, demonstrating technical proficiency and comfort with digital tools.
- Maintained delivery logs and customer information, ensuring accuracy and reflecting attention to detail.
- Resolved delivery issues and addressed customer concerns, enhancing problem-solving and communication skills for IT support roles.
- Adapted to dynamic environments and real-time changes, showcasing the ability to remain calm and resourceful under pressure.
- Delivered timely, accurate service that improved customer satisfaction and demonstrated a user-focused mindset essential in help desk support.
Credit Manager
Rent A Center
Charlotte
11.2016 - 09.2017
Education
Certificate - CompTIA A+
Goodwill University
Charlotte, NC 02.2025 - 05.2025
Associates -
Nassau Community College
Garden City, NYSkills
10 years of Retail Merchandising experience
Retail Technology Integration
6 years of B2B Sales experience
20 years of Customer Service experience
- Retail analytics
Management expertise
5 years of Administrator experience in small business settings
Child Development Strategies
Personal Information
Title: IT Support Specialist
Timeline
Dedicated Retail merchandiser
Fieldforce Merchandising LLC
05.2025 - 04.2026
Certificate - CompTIA A+
Goodwill University
02.2025 - 05.2025
Trainee/Student
Goodwill University
02.2025 - 05.2025
Owner/CEO
Ready Reiki LLC
09.2020 - 05.2025
Office Manager/Sales Manager/Reiki Practitioner
Ashakti Wellness Center
07.2020 - 06.2022
Registered Behavior Technician (RBT)
Chrysalis Autism Center
04.2019 - 06.2020
Delivery Driver
DoorDash
09.2017 - 04.2020
Credit Manager
Rent A Center
11.2016 - 09.2017
Associates -
Nassau Community College