Customer-focused professional with experience in high-traffic airport and hospitality environments. Skilled in assisting diverse travelers, managing guest flow, and resolving concerns efficiently while maintaining professionalism under pressure.
Overview
6
6
years of professional experience
Work History
Hostess
OTG Management JFK Airport
Jamaica, New York
07.2023 - Current
Provide exceptional service to high volumes of domestic and international travelers in a fast-paced airport environment.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Managed reservations and wait lists using proprietary booking systems.
Handled guest feedback and resolved issues to ensure satisfaction.
Hostess
Benihana Restaurant
Manhasset, New York
10.2022 - 07.2023
Greeted guests warmly upon arrival, seating them promptly.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Managed the waiting list, ensuring that all parties were seated in a timely manner.
Maintained a clean and organized dining area.
Pharmacy Technician
Apnar Pharmacy
Jamaica, New York
08.2020 - 10.2022
Dispensed medications accurately according to prescriptions and pharmacy guidelines.
Provided customer service to patients by answering questions about medications and health-related topics.
Managed filing of prescriptions, both electronically and manually.
Answered telephones to respond to questions or requests.
Education
Bachelor of Science - Business Administration And Data Analysis_pursuing
Liberty University
Lynchburg, VA
08-2024
Bachelor of Science - Accounting (Coursework)
York College
Jamaica, NY
05-2024
High School Diploma -
Hillcrest High School
Jamaica, NY
06-2022
Skills
Customer service
Effective communication
Customer inquiries
Greeting guests
Time management
Team collaboration
Reservation management
Positive and professional
Languages
English (Fluent)
Bengali (Fluent)
Hindi (Conversational)
Urdu (Conversational)
Timeline
Hostess
OTG Management JFK Airport
07.2023 - Current
Hostess
Benihana Restaurant
10.2022 - 07.2023
Pharmacy Technician
Apnar Pharmacy
08.2020 - 10.2022
Bachelor of Science - Business Administration And Data Analysis_pursuing