Tai Le
Accokeek,MD
Summary
Motivated certified cisco network associate seeking an Junior NOC Engineer position. Eager to apply Cisco network management, configuration and administration to maintain a secure and efficient network environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Table Game Dealer
MGM National Harbor
06.2018 - Current
- Promote customer retention and satisfaction by greeting guests and encouraging fun gameplay environments.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Game Dealer
Live! Casino & Hotel
01.2015 - 06.2018
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained professional and welcoming atmosphere for players with excellent communication skills.
- Established protection of game, maintained continuous inspection of cards, proper betting and game rules.
- Upheld highest standards of game security, quickly identifying potential cheating or suspicious behavior.
Lead Revenue Auditor
Live! Casino & Hotel
01.2013 - 01.2015
- Supervised 12 auditors by boosting performance and training on efficiency and productivity protocols.
- Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
- Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
- Developed strong working relationships with key stakeholders including vendors, customers, and regulatory authorities, facilitating effective communication on relevant issues.
Education
Bachelor of Science - Finance
State University of New York At Buffalo
Buffalo, NY05.2009
Skills
- Customer Service
- Attention to Detail
- Problem-Solving
- Communication
- Teamwork
- Network Troubleshooting
- Hardware Installation
- Routing Protocols
- Network Access Control
- Security Fundamentals
Certification
- Cisco Certified Network Associate (CCNA)
- Comptia A+ (Core 1)
Timeline
Table Game Dealer
MGM National Harbor
06.2018 - Current
Table Game Dealer
Live! Casino & Hotel
01.2015 - 06.2018
Lead Revenue Auditor
Live! Casino & Hotel
01.2013 - 01.2015
Bachelor of Science - Finance
State University of New York At Buffalo
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